5723 Customer Services Specialist 20 24 Hr South High Branch jobs near me

Job Description – Branch Manager

Company: Gujrat Group of Restaurants
Department: Restaurant Operations
Location: Abu Dhabi, UAE
Job Type: Full-Time
Experience: 6–8 Years

About Us

Established in 2014, Gujrat Group of Restaurants brings authentic Pakistani flavors to the UAE through its family of brands, including Royal Gujrat, Gujrat Restaurant, and Naan House. With 7 branches across Abu Dhabi, the group offers fine dining and casual dining experiences built around quality ingredients, consistent taste, and traditional hospitality.

Job Summary

We are looking for an experienced and hands-on Branch Manager to take full ownership of the daily operations, sales performance, and guest experience of one of our restaurant branches.

The Branch Manager will be responsible for driving revenue, managing branch operations, maintaining service and food quality standards, leading the branch team, and ensuring a smooth and efficient customer experience across dine-in, takeaway, and delivery channels.

Key ResponsibilitiesBranch Operations & Sales

• Take full ownership of daily branch sales and revenue performance.
• Work actively toward achieving and exceeding monthly sales targets.
• Manage complete day-to-day branch operations, including dine-in, takeaway, and delivery.
• Monitor sales, peak hours, order volumes, and operational performance.
• Adjust staffing and operational activities based on business requirements.

Guest Experience & Service

• Ensure consistent food quality, service, cleanliness, and hospitality standards.
• Handle customer complaints and escalations professionally and promptly.
• Maintain a strong presence on the restaurant floor, particularly during peak hours.
• Ensure the branch consistently delivers the service standards of Gujrat Group.

Team & Staff Management

• Lead and supervise the branch team during daily operations.
• Ensure employees follow grooming, punctuality, attendance, and workplace conduct standards.
• Coordinate with the kitchen and service teams to ensure smooth operations.
• Escalate employee performance, attendance, and conduct concerns to HR.
• Support effective staffing and shift planning.

Delivery & POS Operations

• Monitor delivery platforms such as Talabat, Careem, Noon Food, and other applicable platforms.
• Ensure orders are processed accurately and fulfilled on time.
• Monitor delivery-related issues and coordinate with the relevant teams for resolution.
• Ensure proper use of POS and billing systems.

Cash & Financial Controls

• Monitor daily cash handling and billing accuracy.
• Ensure proper end-of-day cash reconciliation.
• Identify and report discrepancies promptly.
• Monitor branch sales reports and operational performance.

Inventory & Cost Control

• Maintain appropriate stock levels for daily operations.
• Coordinate with suppliers and relevant departments regarding stock requirements.
• Monitor inventory usage and minimize food and material wastage.
• Identify operational areas where costs can be controlled without affecting quality.

Performance & Reporting

• Monitor daily branch KPIs, sales, order volumes, and operational performance.
• Participate in weekly Restaurant Development meetings.
• Present branch performance, operational challenges, and ground-level observations.
• Implement agreed actions and recommendations from performance meetings.
• Track improvements and ensure timely execution of operational initiatives.

Compliance & Standards

• Ensure compliance with food safety, hygiene, cleanliness, and operational standards.
• Ensure all employees follow company policies and procedures.
• Maintain high standards of restaurant presentation and customer service.

RequirementsEducation

• Bachelor's degree in Business Administration, Hospitality Management, Hotel Management, or a related field is preferred.

Experience

• 6–8 years of experience in restaurant operations.
• Minimum 3–5 years of experience in a managerial, supervisory, or shift-lead position within the restaurant or F&B industry.
• Proven experience handling sales performance and day-to-day restaurant operations.

Required Skills

• Restaurant Operations Management
• Sales & Revenue Management
• Team Leadership
• Customer Service
• Floor Management
• Cash & Billing Management
• Inventory & Wastage Control
• Delivery Platform Management
• POS Systems
• Sales Reporting & KPI Monitoring
• Problem-Solving
• Strong Communication & Interpersonal Skills
• Ability to work under pressure
• Strong leadership and decision-making abilities

Language Requirements

• Strong communication skills in English and Urdu/Hindi.
• Ability to communicate confidently with customers, employees, and management.

Preferred Qualifications

• Previous experience managing a Pakistani or South Asian cuisine restaurant.
• Experience with Talabat, Careem, Noon Food, or similar delivery platforms.
• Experience with restaurant POS systems and sales dashboards.
• Ability to understand and act on daily sales reports.
• Experience working in a multi-branch restaurant environment.

Working Requirements

• Willingness to work flexible shifts.
• Availability during evenings, weekends, and public holidays.
• Ability to work effectively in a fast-paced restaurant environment.
• Proactive approach to operational challenges and business improvement.

Key Performance Indicators (KPIs)

• Achievement of branch sales and revenue targets.
• Improvement in branch sales performance.
• Customer satisfaction and complaint resolution.
• Food quality and service standards.
• Delivery order accuracy and fulfillment.
• Cash and billing accuracy.
• Inventory control and reduction of wastage.
• Staff attendance, grooming, and operational discipline.
• Timely implementation of actions from weekly performance reviews.
• Overall branch operational efficiency.

What We Offer

• Competitive salary based on experience.
• Full ownership and accountability of a restaurant branch.
• Opportunity to grow within an established and expanding restaurant group.
• Exposure to structured performance reviews and data-driven restaurant management.
• Supportive leadership and opportunities for career development.

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person