15 Customer Service Representative jobs in Jeddah

Why do we need you?

Customer Service & Order Management

• Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.
• Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.
• Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.
• Resolve sales teams’ inquiries and non-technical complaints professionally and within agreed timelines.
• Maintain accurate records of customer interactions, orders, and delivery documentation.

Cross-Functional Collaboration

• Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules
• Support production planning by providing demand for your assigned regions when needed.
• Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.

Documentation & Compliance

• Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.
• Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.
• Support continuous improvement initiatives.

Leadership & Operational Support

• Provide guidance and support to team members as needed.
• Assist in maintaining efficient departmental operations and service standards.
• Perform additional duties and responsibilities as assigned by the Customer Service Manager.

Is this job for you?

Educational Requirements:

Bachelor's Degree or equivalent qualification.

Essential:

Experience in customer service, sales support, logistics, distribution or related commercial functions.

Strong understanding of customer order management and distribution processes.

Experience using ERP systems and Microsoft Office programs.

Job Reference: SAU00100