41 Customer Service Associate jobs in Doha

This is a temporary position.

Job Summary
You will be responsible for the software testing lifecycle; designing and implementing test plans to ensure the quality of the software programs and to improve the usability. Prepare test scenarios, and cases, correct errors and troubleshoot issues with software code.

Job Objectives

Assess software quality through manual testing, design test scenarios, develop test plans to test new and existing software and debug code.

Job Responsibilities

• Work with business analysts to gather business and functional requirements, and transfer the business and functional requirements into scalable, robust, and reusable test plans
• Develop testing programs for database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
• Identify test requirements from specifications, map test case requirements and design test coverage plan
• Review functional and design specifications to ensure full understanding of individual deliverables
• Analyze, design & develop test cases for each level in Software Testing like Unit Testing, Integration Testing, System Testing and User Acceptance Testing and for each Module
• Report bugs and errors to development teams
• Track defects and troubleshoot issues
• Perform nonfunctional tests “Performance, security, usability, stress” and analyze the results to report the issues in each area
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Assist team members in performing work/testing activities and guide them in enhancing technical knowledge

Job Requirements

Educational Qualification

• Bachelor’s degree in computer science or related field

Licenses & Certifications

• The below certifications/licenses are desirable:
• Certified Tester Foundation Level (CTFL)
• Certification in ISTQB CTFL Agile Testing
• Certified Associate in Software Quality (CASQ)
• Certified Associate in Software Testing (CAST)
• Certified Software Process Engineer (CSPE)
• Certified Quantitative Software Process Engineer (CQSPE)

Previous Work Experience

• Overall, 5 plus years of experience in software or IT
• Experience in Manual Test Scripting, Test Data Management, Manual Test Execution, Reissue Process, Requirements/Use Case Mapping
• Experience as a QC tester while in testing within an agile development environment
• Experience in software testing methodologies and the testing life cycle
• Experience in Mobile testing with different OS and WEB testing with different browsers
• Experience of using Proxy tools Charles and Fiddler
• Exposure of Appium tool, load test & API test is an added advantage

Skills and Abilities

• Ability to Identify, record, and document thoroughly, and track bugs
• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment
• Extensive knowledge of designing test scenarios, test plan documents, traceability matrix, test summary documents
• Proficient in writing test case reviews and generate review report
• Capable of doing functional and regression testing
• Working knowledge of test management software and bug tracking tools (e.g., Jira, TFS, Dev Ops)
• Analytical mind and problem-solving aptitude
• Excellent communication skills
• Good organizational skills
• Native Arabic speaker

About iHorizons
iHorizons is a leading provider of business solutions and technology services in the Arab World. Headquartered in Doha, Qatar, we work with prominent clients to support their digital service migration journeys. The ultimate outcomes are radically improved customer experiences and increased operational efficiencies.
We are a forward-looking organization, always enhancing our methodologies and adopting new technologies so that we would serve our customers better and improve our position in the market. We have an outstanding culture, and we provide unique opportunities for career growth to all our staff.

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