69 Customer Service Associate jobs in Boston

Description

Job Overview:


As a Building Superintendent, the primary responsibility includes overall maintenance supervision over all Association buildings to include mechanical and electrical systems, utilities, structure, pavements, masonry, concrete, signage, security, fire prevention, and interior/exterior appurtenances. They will ensure that all support and service is conducted and fulfilled in a manner consistent with the goals and objectives of management and the association. This person will make recommendations on repairs, replacement maintenance and implement preventive maintenance as established by Company procedures and guidelines.


Skills & Qualifications:

• 
  Minimum of 5 years of experience in management of maintenance department or facility

• Knowledge of electrical, plumbing, mechanical, and carpentry trades. Must be able to operate tools and equipment related to facility maintenance.

• Knowledgeable in the use of Microsoft Outlook, Word, Excel and PowerPoint

Highly effective interpersonal skills and experience with managing staff and outside contractors.

• 
  Strong customer service, communication and interpersonal skills required.

• Contract and Project Management experience

• Facilities Management Professional designation preferred

• AMS designation preferred

Your Responsibilities:

• 
  Supervise 2 onsite maintenance personnel

Manage service agreements, including, but not limited to: Landscape (common areas and private lots), Elevator, Maintenance, Fire Safety, Pool, Snow removal, Irrigation (common areas and private lots), Exterior maintenance service

• 
  Directly responsible for managing all services related to the committees listed below. Including participation in monthly meetings and providing monthly written reports to each committee. Also required to attend the community and condo board meetings on a quarterly basis and other meetings as needed.
  

• 
  Grounds & Landscape Committee

• Infrastructure Committee

• Condo Facilities Committee

• Maintains a safe and secure environment.

• Supervises, trains and directs maintenance staff through work orders.

• Plans, monitors, and appraises job results; coaches, counsels and disciplines employees.

• Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether or not professional assistance or further instruction is needed in order to complete task/repair).

• Monitors the functions of service contractors and building repair and maintenance contractors.

• Inventories and acquisitions maintenance supplies.

• Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises.

• On call availability for emergencies and projects as assigned by property manager.

• Schedules and assigns work responsibilities to employees to meet work requirements.

• Requests materials, tools, and supplies needed for a job.

• Develops and maintains resource management plan which outlines short-term and long-term requirements for repair & maintenance, capital replacement, and capital requirements.

• Maintains all fire protection and security systems, to include required maintenance, inspections, and documentation.

• Inspects all emergency equipment to ensure compliance

• Records and evaluates preventive maintenance activities and programs.

• Oversees the construction, installation, and preventative maintenance of equipment.

• Observes/evaluates corrective maintenance or repair on equipment

• Orients and trains employees to perform maintenance activities and tasks.

• Ensures highly efficient safety program, with emphasis on awareness, discipline, and compliance. Overall safety program to conform with OSHA standards, applicable building safety manual, and other safety venues as

• deemed appropriate

• Performs performance evaluations for all staff direct reports

• Supervises all administration relative to facility maintenance, to include preparation of budgets, work schedules, goals and objectives, and purchase/requisition documents. Provides related management information products as requested

• Record and report all unusual and irregular conditions to the Community Manager.

• Maintain cordial, professional manner in dealing with residents, contractors, Management, etc.

• Ensure all equipment, supplies and materials are in functional working condition in a neat and orderly manner.

• All other duties as directed by the Board of Directors/Trustees or Management.

Physical Requirements:

• 
  Capable of working extended hours, to include evenings, weekends and holidays as necessary.

• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50 to 100 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must be able to work in small and confined spaces for extended periods of time.

• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements:

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• 
  Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:


As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $40,000 - $50,000 annually


Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.