5451 Customer Service Agent Full Time jobs near me

JOB PURPOSE:

We are looking for an experienced AI Architect responsible for architecting enterprise-wide Generative AI and Agentic AI capabilities across banking systems. The role will define target architecture, integration patterns, standards, reference implementations and reusable building blocks for full-fledged AI chat assistants, autonomous agents and multi-agent workflows.

The AI Architect will lead end-to-end architecture for agentic retail banking journeys such as payments, transfers, servicing, self-service fulfilment and customer assistance, ensuring secure integration with enterprise APIs, middleware, core banking platforms and customer-facing channels across web and mobile.

This role requires deep hands-on AI engineering capability, strong banking domain understanding, practical delivery experience with multiple production-grade banking agents, and the ability to collaborate with product, engineering, infrastructure, cybersecurity, data, governance and enterprise architecture teams to present and align designs through ARB.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, Data Science or a related discipline.
• Relevant certifications in cloud architecture, AI engineering, security architecture, enterprise architecture or machine learning are preferred.

Minimum Experience

• Senior technology professional with around 12+ years of experience across software engineering, architecture, cloud/platform engineering and enterprise solution delivery.
• Minimum 4+ years of hands-on AI engineering or AI architecture experience, including Generative AI, LLM applications and Agentic AI solutions.
• Proven experience architecting and delivering multiple banking agents or full-fledged banking chat assistant capabilities integrated with enterprise systems.
• Strong understanding of banking systems, retail banking journeys, payments, transfers, servicing, customer self-service, operational controls and regulatory/security considerations.
• Full AI Engineer capability including Python, API integration, microservices, event-driven design, RAG implementation, model/agent evaluation and cloud-native deployment practices.
• Hands-on experience with agent frameworks and orchestration platforms such as Microsoft Semantic Kernel, AutoGen, LangChain, LangGraph and similar frameworks.
• Experience architecting MCP servers, tool integration layers, agent-to-agent communication, UI integration patterns and agent interoperability protocols such as MCP, A2A and A2UI.
• Strong experience with Azure AI services, Azure OpenAI Service, AWS AI services, Amazon Bedrock and related model deployment/management capabilities.
• Experience designing secure AI systems with zero trust principles, identity and access controls, data protection, secure API design, PII redaction and privacy-by-design controls.
• Experience presenting solution architecture, trade-off analysis, ADRs and architecture recommendations to ARB or equivalent architecture governance forums.
• Experience recommending infrastructure architecture for AI platforms including compute, Kubernetes, serverless, vector databases, observability, monitoring, data pipelines and connectivity.
• Strong capability to collaborate with engineering, product, cybersecurity, infrastructure, operations, data, compliance and enterprise architecture teams.

Key Technical Skills

• Enterprise Agentic AI architecture, multi-agent systems, autonomous workflows, human-in-the-loop design and full-fledged chat assistant architecture.
• LLMs, prompt engineering, context engineering, memory design, tool/function calling, agent orchestration, model/agent evaluation and cost/latency optimization.
• RAG architecture, semantic indexing, embeddings, vector databases, retrieval optimization, reranking, grounding, answer relevancy and explainability patterns.
• MCP server architecture, tool registries, multi-tool integration, A2A, A2UI, agent interoperability protocols and AI ecosystem design.
• Azure AI, Azure OpenAI, AWS AI services, Amazon Bedrock, Kubernetes, serverless, microservices, APIs, event-driven architecture and observability.
• Security architecture for AI systems including zero trust, PII redaction, data masking, privacy controls, guardrails, secure logging and auditability.

Behavioural / Leadership Skills

• Strategic architecture thinking with the ability to define enterprise standards, influence platform direction and simplify complex technical decisions.
• Strong stakeholder communication with the ability to present architecture options, risks, trade-offs and recommendations to senior leadership and ARB forums.
• Collaborative leadership style with the ability to work across business, product, engineering, cybersecurity, data and infrastructure teams.
• Hands-on problem-solving mindset, pragmatic decision making, ownership, mentoring capability and commitment to high-quality secure delivery.

Technical Competencies

• Enterprise Agentic AI architecture and banking-grade AI ecosystem design.
• Retail banking agent architecture for payments, transfers, servicing and self-service workflows.
• RAG, memory, context engineering, evaluation, tool orchestration and MCP server architecture.
• AI security architecture, zero trust, PII redaction, guardrails, auditability and governance.
• Azure and AWS AI services, cloud-native infrastructure, Kubernetes, serverless and observability for agent platforms.
• Architecture documentation, ADR creation, ARB presentation and cross-team design governance.

Skills: AI Architecture , LLMs , Azure AI