346 Customer Relationship Manager jobs in Dubai

Company Description

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

The Account Manager will be required to protect CNS interest focusing on Dubai and Northern Emirates Region , plan and forecast projects from prospective customers, will be responsible for achieving yearly quota and propose solutions (technical and commercial) from CNS to prospective customers. The job holder is expected to have experience in CNS domain (with SIs) and market experience

Job Responsibilities:

Protect CNS Interest:

• Protect and respect CNS confidentiality of all information that is provided or obtained related to all aspects of business of the company or its partners, distributors, suppliers and customers
• It is critical and a must to comply with all polices and processes within the company and extend full cooperation towards the internal/external audits conducted by the management representatives
• Professional representation of the company core values
• Comply to ISO within the company

Plan and Forecast Projects from Prospective Customers:

• Be aware and updated of business trends and market changes
• Establish a professional consultative relationship with the client, up to the C-level by developing a core understanding of the unique business needs
• Have knowledge of competitors in account to strategically position CNS's products and services better
• Ability to sell the whole portfolio of CNS (Servers, Storage, Networking, Security, Virtualization, Backup, DR, Support, and Managed Services)
• Prepare a list of prospective customers and projects expected to finalize within the same financial year
• Create and drive accurate sales pipeline with accurate account revenue forecasting
• Achieve the Target through the planned and forecasted prospects
• Negotiate and win projects from the customers those create a financial profit to CNS

Responsible for Achieving Yearly Quota:

• Achieve yearly and quarterly Target assigned by Sales Manager
• Responsibility for winning projects
• Total coverage of assigned market segments, and increase the company’s market share in such segment
• Develop new accounts
• Enhancing customer satisfaction and ability to build long-term relationship
• Good knowledge of customer requirements and behavior
• Good technical knowledge of the products and services offered by the company
• Ensure that all escalation process is in use, if required
• Engage appropriate resources to build compelling value propositions, deliver sales presentations, negotiate and close deals
• Supporting PM, Collection and Contract Teams

Propose Technical and Commercial Solutions from CNS to the Prospective Customers:

• Professionally represent the company
• Align with principal partners to provide turnkey solutions
• Ensuring proposals or any other information is prepared accurately and submitted properly
• Propose solutions based on added values rather than on price

• 5-6 years of experience.
• University or Bachelor's degree.
• Strong relationship with customers
• Demonstrated achievement of high quota
• Opportunity Qualification
• Proposal Development
• Closing
• Account Planning and Alignment
• Customer Relationship Management

Compliance with policies and procedures based on the ISO standards adopted by CNS.