404 Customer Engagement Specialist jobs in Dubai

DESCRIPTION

Would you like to be part of a team shaping the future of technology across one of the world’s most dynamic and fast-growing regions? Amazon Web Services (AWS) is advancing the next evolution of cloud computing with AI technologies, and Sub-Saharan Africa represents a tremendous opportunity for Generative AI adoption. We are seeking a Senior GenAI Sales Specialist who brings strong technical AI knowledge together with a customer-centric, outcome-focused approach to revenue growth.
This role partners closely with customers across Sub-Saharan Africa to understand their goals, translate complex AI capabilities into clear business value, and support successful AI adoption at scale. If you enjoy collaborating with diverse stakeholders, communicating technical concepts with clarity, navigating emerging markets, and contributing to long-term customer success, we encourage you to apply.
AWS Global Sales supports customers of all sizes across the region to innovate and grow in the cloud. As organizations across Sub-Saharan Africa increasingly adopt foundation models, large language models (LLMs), and agentic AI, we are expanding our team of specialist sales professionals. We are seeking professionals who can help customers identify and prioritize AI use cases to create AWS opportunities, build sustainable pipelines, and guide customers through complex AI adoption journeys in sectors including financial services, mining, telecommunications, energy, retail, and the public sector.
As a Senior GenAI Sales Specialist, you will be at the forefront of driving adoption and revenue growth for AWS’s Generative AI services across Sub-Saharan Africa. Your role will involve identifying high-value customer opportunities within your assigned territory and engaging with AWS customers to understand their needs and align them with AWS Generative AI solutions. You will leverage your consultative expertise to become a trusted advisor, guiding customers in embedding and deploying AWS Generative AI solutions to unlock new value streams and solve key business problems using AI capabilities. With a passion for developing high-potential opportunities and executing effective strategies, you will own the full-cycle sales engagement plan, from identifying qualified leads to realizing revenue. You will understand a customer’s business initiatives, help craft account plans to achieve those initiatives, identify and drive opportunity win plans, and ensure successful launch to realize both customer vision and AWS revenue.
You will earn trust with Line of Business, Data Science, and IT personas. You will maintain an in-depth knowledge of AWS’s Generative AI services and relevant cross-functional areas to build strong relationships with customers. You exercise Learn & Be Curious to articulate AWS’ GenAI strategy and the services we offer to accelerate these workloads. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which services to evaluate for their use-cases. You can describe the “why” and “what” of generative AI use case and technical solutions at a 200-level, with the detailed “how” being provided by solution architects.

Key job responsibilities
Sales & Revenue Contribution:

• Support the achievement of sales targets by developing and maintaining a healthy pipeline and guiding customers through end-to-end sales cycles, from discovery through to agreement;
• Create detailed account plans and territory strategies in partnership with internal teams, while maintaining accurate forecasting using CRM tools;
• Own the full-cycle specialist sales engagement plan for GenAI — from identifying qualified leads to realizing revenue across the Sub-Saharan Africa territory.

Technical Sales & Solution Advisory

• Act as a trusted advisor on AWS AI services, helping customers understand potential outcomes, value, and return on investment;
• Lead technical discovery sessions and contribute to demonstrations and solution design, including model selection and deployment approaches;
• Provide guidance on model evaluation, responsible AI practices, governance considerations, and relevant compliance requirements;

Customer Engagement & Market Development

• Build and maintain strong relationships with decision-makers and executive stakeholders through a consultative, collaborative approach;
• Share customer insights and feedback with AWS AI product teams to help inform product direction and improvements;
• Accelerate customer adoption by defining and implementing technology domain-specific GTM strategies within assigned accounts, leveraging AWS Sales and our partner ecosystem;

About the team
About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

• 8+ years of experience in technology sales or business development, with a focus on enterprise or cloud services.
• Must have experience working with Data Scientist, Developers and Machine Learning professionals
• Proven track record of meeting or exceeding sales targets in enterprise software or cloud services.
• Strong understanding of Artificial Intelligence and Machine Learning technologies, including Generative AI and Agentic AI concepts and applications.
• Experience in consultative selling and solution-based approaches to enterprise and mid-market customers on Generative AI. Deals are less transactional and require more time to pursue and complexity to close.
• Willingness to travel up to 50% across the Sub-Saharan Africa region

PREFERRED QUALIFICATIONS

• 3+ years of AI/ML or GenAI sales experience, including selling foundation models, LLMs, or AI platform services
• Familiarity with Agentic AI patterns, multi-agent systems, and AI orchestration frameworks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.