53 Client Success Executive jobs in New York United States

JOB DESCRIPTION

Description

Our Global Technology (GT) group is a world-class technology team employing an innovative, disciplined and business focused approach to develop a wide variety of high-quality products and solutions. Across 20+ technology centers worldwide, our team of technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in payments, cybersecurity, machine learning, engineering and cloud. Our $19.8B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
As a Technology Strategy Executive within the Global Technology Strategy, Innovation and Partnerships team, you will be instrumental in shaping JPMC's firmwide technology strategy. You will cultivate and maintain high-level collaborative relationships with technology vendors and the emerging technology ecosystem, including the venture capital community, to influence partner roadmaps and align them with JPMC's strategic objectives. Your role will be essential in promoting innovation across the firm, ensuring JPMC leverages the business benefits of adopting advanced technology capabilities. You will collaborate closely with senior business and technology stakeholders across JPMC to ensure the execution of a cohesive firmwide strategy, with new innovations swiftly assessed, piloted, and scaled as necessary. Additionally, you will enhance internal awareness of Data and AI opportunities and support client-facing business development activities, working alongside the Strategic Investments team on private company investments that strategically align with JPMC's technology initiatives.
Job responsibilities

• Help drive the firmwide technology strategy across JPMC
• Build best-in-class collaborative relationships with technology vendors and the emerging technology ecosystem (including the venture capital community) in order to influence partner roadmaps and JPMC strategy
• Drive innovation across JPMC and ensure that JPMC maximizes the business benefits of adoption of market leading technology capabilities
• Influence senior business and technology stakeholders across JPMC ensuring execution on a coordinated firmwide strategy, with new innovations rapidly evaluated, piloted and then scaled firmwide where appropriate
• Build internal awareness of Data and AI opportunities across JPMC
• Support JPMC client facing business development activities, and partner with Strategic Investments team on private company investments which strategically align to JPMC's technology initiatives
• Extensive knowledge and exposure to the external Cloud and Infrastructure Partner Ecosystem, and domain knowledge of key technology trends

Required qualifications, capabilities and skills

• Minimum of 6 years relevant experience with a leading technology company in a product related role, a top-tier consulting firm or an internal consulting/corporate strategy team, including at least 1 year of managerial experience leading teams. 3+ years of experience working closely with external technology companies in the Cloud and Infrastructure domain
• Strong relationship and interpersonal skills and the ability to interact with senior business and IT executives, as well as external executives. Strong passion for technology and staying abreast of industry trends. Track record of driving strategy, partnerships and innovation
• Customer Obsession: Committed to have a customer first approach. We expect our leader to have a demonstratable history of making a difference for customers and showing a customer first approach.
• Growth Mindset: Experience and passion for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others' benefit
• Problem Solver: Ability to solve complex challenges for customers and have a high ability to solve internal and external barriers understanding internal and external organizational structures, dynamics and tradeoffs.
• Executive Presence: Experience and expertise facing off to senior executives by aligning & reinforcing the value of the solution to the customer's overall business pain and/or strategic opportunities and decision criteria.
• Excellent Communicator: Able to distill widely variant feedback into root cause issues and provide actionable feedback to other stakeholders, deep technical product demo, presenting, writing, and verbal communication skills
• Technical Breadth: Enterprise customer level experience with Artificial Intelligence, Data Platforms & Cyber
• Technical Depth: Depth in multiple areas of AI and Data.
  

Preferred qualifications, capabilities and skills

• Financial services background is preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.