19 Client Services Manager jobs in Baltimore

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

About the Team

The GCAS Shared Services team is a globally integrated function within Global Client Account Services that drives strategic alignment, operational excellence, and continuous improvement across the organization. Partnering closely with GCAS leadership and enterprise stakeholders, the team provides end‑to‑end support across business management, data and reporting, process improvement, learning and development, and enterprise compliance. Its mandate spans strategic planning, governance, financial and resource management, advanced analytics and Power BI reporting, automation, AI innovation, risk and business continuity management, and the design and delivery of scalable training programs. By combining strong analytical capabilities, disciplined governance, and a forward‑looking innovation mindset, GCAS Shared Services enables informed decision‑making, enhances the client experience, mitigates risk, and ensures GCAS operates efficiently, compliantly, and in alignment with enterprise priorities.

Role Summary

The GCAS Shared Services team is seeking a highly analytical professional to support the development and advancement of enterprise reporting and insights across the department. This position focuses on designing, enhancing, and maintaining Power BI dashboards and data visualizations that translate complex data into clear, actionable insights for senior leaders and operational teams. Working closely with partners across GCAS and adjacent functions, the role will help define meaningful KPIs, standardize metrics, and ensure consistent, trusted reporting that supports business performance and strategic decision‑making. In addition to meeting current reporting needs, this role is expected to maintain an active interest in evolving analytics and automation capabilities—including practical applications of AI—and partner with business teams to identify opportunities to streamline workflows, improve efficiency, and strengthen day‑to‑day operations through thoughtful application of these tools.

Responsibilities

• Collaborates with peers in the business on various defined and ad hoc data and reporting requests. Ensures deliverables are completed in a timely manner that meets the business needs with a mindset to minimize redundancy and improve efficiency. Integrates data across various data sources and data warehouses or databases. Reviews and interprets data for consistency, accuracy, trends, and leading indicators. Summarizes findings and data protection/privacy issues for review with more experienced professionals and management.
• Conducts processes for the creation, consumption, assimilation, and/or destruction of data. Ensures adherence to quality controls and governance rules. Ensures project specifications are in line with data management standards in terms of data and reporting needs and is accountable for related project goals.
• Participates in the development and testing of systems. Conducts investigation, analysis, and evaluation to determine enhancement feasibility and implications for data accuracy. Compiles reports for review by more senior professionals.
• Curates data and conducts governance activities, contributing to the development of technical workflows, operational data management reports and metrics, enhancing existing models, and building frameworks and processes. Trains junior professionals and support staff to understand the data.
• Examines and controls changes in complex data sets. Contributes to the implementation and execution of data quality and maintenance programs in alignment with T. Rowe Price policies and procedures. Adheres to and champions best practices for the business.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred:

• Experience designing and delivering data visualizations and dashboards using Power BI or similar tools
• Working knowledge of the full data analytics lifecycle, from requirements gathering and data preparation to analysis, visualization, and deployment
• Strong analytical and statistical skills, with the ability to interpret trends, identify drivers, and surface meaningful insights
• Demonstrated ability to translate data into compelling narratives that support both strategic and tactical decision‑making
• Proven experience partnering with business stakeholders to understand questions, define KPIs, and design reporting solutions that meet operational and leadership needs
• Ability to communicate complex analytical concepts clearly and effectively to non‑technical audiences, including senior management
• Experience presenting, visualizing, and tailoring insights for audiences at varying levels of technical expertise
• Capability to train and enable business users on self‑service reporting tools, dashboards, and analytical solutions
• Familiarity with Microsoft Power Platform tools, including Power Apps and Power Automate, to support reporting, automation, or workflow enhancement
• Interest in emerging analytics, automation, and AI capabilities, with experience or aptitude for identifying practical use cases to improve business processes and operational efficiency
• Strong proficiency in Microsoft Office tools, particularly Excel and PowerPoint
• Ability to work effectively both independently and as part of a collaborative, cross‑functional team, managing multiple priorities with minimal direction

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$77,000.00 - $131,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$84,500.00 - $144,000.00 for the location of: Washington, D.C.
$96,500.00 - $164,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

• Competitive compensation

• Annual bonus eligibility

• A generous retirement plan

• Hybrid work schedule

• Health and wellness benefits, including online therapy

• Paid time off for vacation, illness, medical appointments, and volunteering days

• Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.