Receptionist
- West Derby, United Kingdom
Posted 3 days ago
About the role
We require an organised and flexible individual to support reception duties within the Elective hub at the Royal Derby Hospital. This is a part time role, Wednesday - Friday 7am - 6pm.
You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key responsibilities include patient registration, maintaining accurate records, responding to telephone and face-to-face enquiries and supporting clinical staff.
The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality, patient-centred care.
Visits to the department are welcomed.
You should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation.
You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.
You must be motivated, have good communication, inter-personal and administration skills
Maintaining a warm and welcoming reception area for patients.
Using your initiative.
Ability to multitask and think on your feet.
Ability to use multiple computer systems.
Liaising with patients, relatives and wider teams via telephone, email and face to face.
Maintaining patient records, filing and scanning notes.
Closing date - 7th September 2026
Interview date - 21st September 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key responsibilities include patient registration, maintaining accurate records, responding to telephone and face-to-face enquiries and supporting clinical staff.
The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality, patient-centred care.
Visits to the department are welcomed.
You should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation.
You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.
You must be motivated, have good communication, inter-personal and administration skills
Maintaining a warm and welcoming reception area for patients.
Using your initiative.
Ability to multitask and think on your feet.
Ability to use multiple computer systems.
Liaising with patients, relatives and wider teams via telephone, email and face to face.
Maintaining patient records, filing and scanning notes.
Closing date - 7th September 2026
Interview date - 21st September 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
We see on average 4810 OP appointments a day.
We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).