1 Call Center Agent job in Riyadh

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

About the job:

Contentsquare is looking for a dynamic Partner Sales Manager who will be a key member of our growing global partnerships team covering the Middle East region. In this role, you will be responsible for generating pipeline, supporting sales efforts with our new logo and existing business team by working with key Solution, Technology and Cloud Partners. You will be responsible for building and penetrating new partners and using existing partnerships to drive revenue and sales. The role will be aligned with Account Executives in your assigned territory. In addition to sales teams, you will be responsible for collaborating with marketing and other departments in the region to grow pipeline and partner mindshare.

In this truly cross-functional opportunity at our high-growth company, you will take initiative and ownership when helping implement new business and partnership opportunities in the field, while being a trusted and valued resource to our teams to close sales deals and accelerate revenue growth.

What you’ll do:

Partnership Development & Strategy:

• Identify and develop high-impact referral, solution, technology and cloud partnerships within the Middle East market.

• Create a tiered partnership strategy, prioritizing partners that drive the highest volume and quality of sales pipeline and customer leads

• Develop business cases for new partnerships, demonstrating how they align with Contentsquare's GTM strategy and sales revenue goals

Partner Acquisition & Enablement:

• Prospect, pitch, and secure partnership agreements with leading Business & Solution Partners in the Middle East region

• Structure co-marketing initiatives, joint sales motions, and integration opportunities that drive mutual revenue value

• Lead partner onboarding and enablement, ensuring partners understand how to effectively refer customers and position Contentsquare to close deals

Revenue Growth & Performance Management:

• Own the Partner pipeline, tracking partner-driven leads and owning end-to-end sales cycles to optimizing conversion rates with the Sales team

• Establish KPIs and regularly report on partner contribution to net new revenue, conversion rates, and engagement metrics

• Work with Marketing to launch partner campaigns, co-branded content, and joint webinars to increase lead and sales generation

• Drive quarterly and annual partner-sourced revenue targets, with a clear focus on net new logo acquisition

Relationship Management & Expansion:

• Build long-term relationships with partners, ensuring consistent engagement, growth, and expansion opportunities

• Negotiate renewals, expansions, and revenue-sharing structures with partners

• Serve as the primary point of contact for all partners in the Middle East, acting as a trusted advisor in their growth strategy

What you’ll need to succeed:

• Extensive experience in channel management and direct new business sales in enterprise marketing SaaS and relationships with leading solution partners/digital agencies that deliver analytics and insights, UX and digital experiences

• You have established relationships with key Middle East-based system integrators, digital agencies, and technology partners

• You have an intrinsic drive to be successful, with a solid net new sales track record in exceeding assigned individual quota

• You have experience closing deals using Solutions, Tech and Cloud Partners

• You are competitive and understand how to communicate internally and externally to drive deals forward

• You thrive in high-velocity sales environments

• You are collaborative and have experience working closely with sales/marketing teams

• Understanding of the Middle East digital and e-commerce ecosystem

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

• Work flexibility: hybrid and remote work policies

• Generous paid time-off policy (every location is different)

• Lifestyle allowance

• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

• Every full-time employee receives stock options, allowing them to share in the company’s success

• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

• And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.