Sr. System Analyst - Service Systems
- Dubai, United Arab Emirates
Posted 11 days ago
About the role
Entity: Daikin Middle East
Job Category: Customer Care and Technical Service
Location: Dubai, Dubai, AE
Job Requisition ID: 3133
As Daikin Middle East & Africa (DAME (G)) we offer you the chance to broaden your experience internally or internationally. All our vacancies are open for internal candidates. We believe a job rotation is an excellent way to further develop your skills & knowledge. After applying you will be contacted by our HR and recruitment team.
About the Role
The Senior System Analyst is responsible for optimizing Daikin’s regional service systems, applications and data processes to improve operational efficiency and business performance.
The role leads system enhancements, integrations, testing, implementation and user adoption across platforms including Daikin Service Manager 3, SAP, Salesforce, Spare Parts Bank, Customer Engagement Center and Learning Management System. Acting as the link between business stakeholders, MEA affiliates, IT and Headquarters, the role translates business requirements into effective system solutions and standardized processes. The role is leading the sett-up of new affiliate’s systems and training service key-users to ensure operational and business success.
How You Will Contribute
Analyse business requirements and operational processes and translate them into effective system solutions.
Lead system enhancement, integration and implementation projects, including requirements, testing, change management and deployment.
Manage system changes and resolve or escalate technical issues in collaboration with IT and Headquarters.
Standardize system processes and governance across affiliates and monitor system utilization, data quality and compliance.
Develop reports, dashboards and data integrations to improve operational visibility and support data-driven decisions.
Analyse data across CRM, ERP, service and other platforms to identify trends, inefficiencies and improvement opportunities.
Lead system setup and implementation for new affiliates and ensure effective user adoption.
Support, train and mentor affiliate key users and develop relevant process documentation, user guides and training materials.
Identify opportunities for automation, integration and digitalization and evaluate emerging technologies for business application.
Act as the regional liaison between affiliates, business functions, IT and HQ on system requirements, improvements and performance.
What You Need to Succeed
Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or a related field.
Minimum 5 years of experience in systems analysis, business systems, IT or a similar technical role.
Experience with enterprise systems such as Salesforce, SAP, CRM, ERP and service management platforms.
Knowledge of Power BI, data integration, cloud-based systems and emerging technologies, including AI.
Strong analytical, problem-solving and project management skills.
Ability to translate business requirements into practical technical solutions.
Strong communication, presentation and stakeholder management skills.
Excellent written and spoken English.
Experience working across functions, cultures and regional organizations is preferred.
Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.