Facility Manager (FM) Soft and Hard
- Abu Dhabi, United Arab Emirates
Posted 14 days ago
About the role
Emirates Hospitality Center (EHC) is looking for an experienced and results-driven Soft & Hard Facilities Manager to join our team.
We are seeking a highly capable professional with a strong background in catering, hospitality, facilities management, and large-scale service operations, with a proven track record of managing both soft and hard FM services.
Position: Soft & Hard Facilities Manager
Company: Emirates Hospitality Center
Industry: Catering & Hospitality
Experience: Minimum 5 years of relevant experience
Key Responsibilities
- Manage and oversee all Soft and Hard Facilities Management operations across assigned sites and facilities.
- Develop and implement effective FM strategies, SOPs, policies, and operational standards.
- Supervise cleaning, housekeeping, waste management, pest control, landscaping, and other soft services.
- Oversee MEP, HVAC, electrical, plumbing, civil works, building maintenance, and preventive maintenance activities.
- Ensure all facilities are maintained to a high standard of safety, hygiene, functionality, and operational efficiency.
- Manage preventive and corrective maintenance schedules and ensure timely completion of work orders.
- Coordinate with contractors, suppliers, service providers, and internal departments.
- Monitor service-level agreements (SLAs), key performance indicators (KPIs), and contractual requirements.
- Control maintenance and operational costs while maintaining service quality.
- Conduct regular inspections and ensure compliance with HSE, food safety, hygiene, and statutory requirements.
- Identify operational risks and implement appropriate corrective and preventive actions.
- Manage facility-related budgets, resources, manpower, equipment, and materials.
- Lead and develop FM teams, supervisors, technicians, cleaners, and support staff.
- Prepare operational reports, maintenance reports, incident reports, and performance dashboards for management.
- Ensure business continuity and rapid response to facility emergencies and breakdowns.
- Work closely with Catering Operations, Kitchen, Procurement, HR, HSEQ, Finance, and senior management.
Candidate Requirements
- Minimum 5 years of relevant experience in Facilities Management, preferably within the catering, hospitality, hotel, contract catering, healthcare, or large-scale service industry.
- Strong practical knowledge of both Soft FM and Hard FM operations.
- Proven experience managing large teams and multiple operational sites.
- Strong knowledge of MEP, HVAC, electrical, plumbing, civil maintenance, cleaning, housekeeping, pest control, waste management, and general facility operations.
- Experience working in a high-volume catering or hospitality environment will be highly preferred.
- Strong knowledge of preventive and corrective maintenance programs.
- Good understanding of HSE, hygiene, food safety, and facility compliance requirements.
- Strong contractor and vendor management skills.
- Excellent leadership, communication, problem-solving, and decision-making abilities.
- Strong organizational and time-management skills.
- Good computer skills, including MS Office and facility management/inventory systems.
- Ability to work under pressure and manage multiple priorities in a fast-paced operational environment.
- UAE experience is highly preferred.
Preferred Profile
The ideal candidate should be a hands-on and commercially minded Facilities Manager who can effectively balance operational excellence, service quality, compliance, manpower productivity, and cost control.
Experience in large-scale catering operations, central kitchens, hospitality facilities, government/military catering, or multi-site contract services will be considered a strong advantage.
Why Join Emirates Hospitality Center?
Join Emirates Hospitality Center and become part of a professional organization where facilities excellence, operational efficiency, safety, and customer satisfaction are key drivers of business performance.
Interested candidates with strong Soft & Hard FM experience in the catering and hospitality sector are encouraged to apply.
Work Location: In person