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Hours: Full-time, Permanent | Monday to Friday, 8.00am – 5.00pm

Join the Team at CutMy.co.uk

At CutMy.co.uk, we're on a mission to make DIY simple, sustainable and enjoyable. Guided by our CARE values — Communication, Action, Respect and Empowerment — we're building a business where people are encouraged to take ownership, improve how we work and make a real difference.

We're now looking for an IT Manager to take ownership of IT across the business. This is a hands-on role for someone who can keep the day-to-day running smoothly while also looking at the bigger picture — improving our systems, strengthening our infrastructure and helping us build a more structured approach to IT.

About the Role

This isn't a traditional IT Manager role where you'll spend your time managing a large IT department. We're looking for someone who is technically capable, hands-on and comfortable being the person who owns IT.

You'll be responsible for the day-to-day IT operation across our sites, supporting colleagues, managing hardware and infrastructure, maintaining security and making sure our systems are reliable and fit for purpose. You'll also manage and support an IT Administrator, providing direction, prioritising workloads and helping them develop their skills and knowledge.

You'll also have the opportunity to shape how IT develops within CutMy.co.uk. That means identifying weaknesses, improving processes, introducing better ways of working and helping us make the most of technology across the business.

You'll need to be comfortable switching between priorities — from getting a new starter set up in the morning, to troubleshooting a network issue, supporting your IT Administrator, reviewing security, managing suppliers or working on a longer-term IT improvement project.

What You'll Do

• Own IT across the business: Take responsibility for the reliability, security and effectiveness of our IT environment across multiple sites
• Manage and develop your team: Provide day-to-day management, direction and support to our IT Administrator, ensuring workloads are prioritised and completed effectively
• Manage infrastructure: Maintain our network infrastructure, access points, cabling and connectivity across our on-site units
• Manage hardware: Oversee laptops, PCs, monitors, printers, scanners, handsets and other IT equipment throughout their lifecycle
• Own onboarding: Manage end-to-end IT onboarding for new starters, including devices, email, communication tools, software and access permissions
• Keep IT secure: Manage access controls, password management, 2FA and other security measures, ensuring good IT security practices are followed across the business
• Provide hands-on support: Act as the escalation point for IT issues, working through a structured support backlog and making sure issues are properly resolved rather than repeatedly patched
• Manage internal systems: Support telephony, production technology and other business-critical systems
• Improve IT processes: Introduce structure, standards and processes that make IT easier to manage and more reliable
• Manage suppliers and services: Work with external IT providers, software suppliers and service partners where required
• Document our environment: Maintain accurate documentation of systems, configurations, access and processes so that IT knowledge is properly captured
• Look ahead: Identify opportunities to improve our infrastructure, security, systems and use of technology across the business

Who You Are

We're looking for someone who can take ownership rather than wait to be told what to do.

You might currently be an IT Manager, IT Lead, Senior IT Administrator or experienced IT Support professional who is ready to take the next step. What matters most is that you're technically confident, organised and able to operate independently, while also being comfortable managing and developing another IT professional.

You'll be:

• Technically capable: Comfortable with Google Workspace administration, networking, hardware, user support and general IT infrastructure
• Hands-on: Happy getting involved and solving problems yourself rather than simply delegating them
• A good manager: Able to provide clear direction, support and development to an IT Administrator, while making sure they have the right priorities and support to succeed
• Self-sufficient: Able to manage your own workload, prioritise a support backlog and make sensible decisions without constant direction
• A problem solver: You don't just fix the immediate issue — you look at why it happened and how we can prevent it happening again
• Good with people: Able to support colleagues with different levels of technical knowledge, explaining things clearly and patiently
• Organised: You keep track of issues, projects, assets, access and documentation
• Proactive: You spot problems and opportunities before they become bigger issues
• Security-conscious: You understand that good IT isn't just about keeping things working — it's also about protecting the business and its data

Experience

To be successful in this role, we'd ideally expect you to have:

• 5+ years' experience working in IT support, administration, infrastructure or a similar technical environment
• 2+ years' experience taking ownership of IT operations within a business
• 1+ years' experience managing, supervising or mentoring an IT colleague
• 3+ years' experience working with business IT infrastructure, hardware, networking, user accounts and cloud-based systems
• 2+ years' experience delivering IT projects, system improvements or technology implementations

The above provides a guide to the level of experience we're looking for, rather than rigid minimum requirements. We're interested in people who can demonstrate the technical ability, ownership and management skills needed to be successful in the role.

Bonus Skills

These aren't essential, but we'd love to hear from you if you have experience with:

• Modern network infrastructure and associated hardware
• Business password management and access control systems
• IT service desk, ticketing or ITSM platforms
• Manufacturing, engineering or other operational environments
• IT asset management and lifecycle planning
• Cybersecurity and user security awareness
• AI and emerging productivity tools

What We Offer

• A role with genuine ownership: You'll be the person shaping how IT operates across the business
• Varied work: From infrastructure and security to user support, projects, people management and process improvement, no two days will be quite the same
• A growing business: CutMy.co.uk is continuing to invest in its people, systems and infrastructure
• The opportunity to make your mark: We're not looking for someone simply to keep the lights on. We want someone who will identify what needs improving and make it happen
• The opportunity to develop others: You'll have responsibility for an IT Administrator and the opportunity to help develop their skills and contribution to the business

Interested?

If you're an experienced IT professional who wants real ownership, variety and the opportunity to shape IT rather than simply maintain it, we'd love to hear from you.

This is a great opportunity to join a growing business where technology is increasingly important to how we operate — and where your work will have a visible impact.

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Henfield BN5 9XR: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 5 years (required)
• Management or supervision: 1 year (required)
• IT projects: 2 years (required)
• IT infrastructure: 5 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person