2 Bilingual Remote Customer Service Rep jobs in Miami

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

As an Enterprise AI Value Strategy Manager, you advise clients on how to create and capture value from AI and data. You define enterprise, industry-specific and function-specific AI and data strategy, develop value cases and roadmaps, shape AI and data operating models and platform strategy, embed Responsible AI, and lead tech-driven transformations. You translate complex data into actionable insights, engaging senior client stakeholders, leading workstreams and large-scale delivery, and tying AI initiatives to measurable business outcomes.

• Shape vision and create opportunities for data & AI led business reinvention.
• Define and structure an organization’s data and AI strategy to build and optimize data assets and AI technologies for growth & competitive advantages.
• Assess maturity of an organization's AI and data foundation. Define building blocks required to convert to an AI-first organization, including technology and AI platform blueprint, data strategy and future-ready operating model.
• Create the business case, investment profile and roadmap to deliver on the strategy.
• Infuse Responsible AI in vision and roadmap, develop plan for leveraging ecosystem partners, and define operating model to foster a culture of innovation and experimentation.
• Identify people, processes and technologies to develop and operationalize AI solutions.
• Create strategy for AI-first products and develop commercialization opportunities.

Basic Qualifications:

• Minimum 7 years of AI & Data experience — including solutioning, designing, or delivering AI & Data projects
• Minimum 7 years of high-value consulting experience, including large-scale delivery with minimal oversight and proven ability to lead workstreams and meet deadlines or relevant industry / functional experience

Preferred Qualifications:

• Experience in managing senior stakeholders
• Engineering problem-solver mindset — ability to apply technology creatively to complex business problems
• Strong program management and verbal and written communication skills
• Driven and entrepreneurial: ability to originate and shape new deals and lead go-to-market activities
• Excellent leadership and people skills: proven ability to build effective teams, foster collaboration and inclusion, and build strong relationships with stakeholders / clients

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/01/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $94,400 to $293,800
Cleveland $87,400 to $235,000
Colorado $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maine $80,400 to $216,200
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York $87,400 to $293,800
New Jersey $100,500 to $293,800
Virginia $87,400 to $270,300
Washington $100,500 to $270,300

Requesting an Accommodation

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