Remote Customer Service Representative
- Full time
- Remote
- Round Rock, Texas, United States
Posted 29 days ago
Job requirements
- Hires in
- Arizona City, Arizona, United States | Arizona Village, Arizona, United States | Alabama, New York, United States | Alabama Fork, Alabama, United States | California City, California, United States | Connecticut Avenue Estates, Maryland, United States | Connecticut Avenue Hills, Maryland, United States | Connecticut Avenue Park, Maryland, United States | Connecticut Gardens, Maryland, United States | Hawaiian Gardens, California, United States | Hawaiian Acres, Hawaii, United States | Hawaiian Beaches, Hawaii, United States | Hawaiian Ocean View, Hawaii, United States | Hawaiian Paradise Park, Hawaii, United States | Louisiana, Missouri, United States | New York, New York, United States | New York Mills, Minnesota, United States | New York Mills, New York, United States | Indianapolis, Indiana, United States | Indiana, Pennsylvania, United States | Nevada, Texas, United States | Nevada, Iowa, United States | Nevada, Missouri, United States | Nevada, Ohio, United States | Oklahoma City, Oklahoma, United States | Oklahoma, Pennsylvania, United States | Oklahoma, Kentucky, United States | Oklahoma, Maryland, United States | Tennessee, Illinois, United States | Tennessee Ridge, Tennessee, United States | Tennessee City, Tennessee, United States | Tennessee Colony, Texas, United States | Washington, United Kingdom | Washington, District of Columbia, United States | Wisconsin Dells, Wisconsin, United States | Wisconsin Rapids, Wisconsin, United States | Texas City, Texas, United States | South Dakota Park, South Dakota, United States | Pennsylvania, Alabama, United States | Pennsylvania Furnace, Pennsylvania, United States | Oregon, Ohio, United States | Oregon, Wisconsin, United States | Oregon, Missouri, United States | Oregon, Illinois, United States | Oregon City, Oregon, United States
- Employment type
- Full time
- Company location
- United States
About the role
We are looking for a dedicated Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing support via phone, email, and chat. Your main tasks will include resolving inquiries, processing orders, troubleshooting issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly to customer inquiries through various channels.
- Resolve complaints with empathy and efficiency.
- Provide accurate information about our products and services.
- Process orders, returns, exchanges, and refunds.
Problem Resolution
- Troubleshoot basic technical issues and guide customers to solutions.
- Escalate complex issues when necessary.
- Document interactions in the CRM system.
- Follow up with customers to ensure resolution.
Required Qualifications
- High school diploma or GED.
- At least 1 year of customer service experience (retail, call center, or remote preferred).
- Strong verbal and written communication skills.
- Proficiency with computers and common software.
- Reliable high-speed internet connection (minimum 25 Mbps download / 5 Mbps upload).
- A quiet workspace, free from distractions.
- Availability for scheduled shifts, including evenings and weekends.
Preferred Qualifications
- Associate or bachelor's degree.
- Experience with CRM platforms (Salesforce, Zendesk, etc.).
- Previous remote work experience.
- Bilingual capabilities (if applicable).
Skills
- Clear communication and problem-solving abilities.
- Ability to multitask and adapt to changing priorities.
- Technical aptitude and self-motivation to work independently.
Work Environment
This is a fully remote position that requires:
- Reliable internet (wired preferred).
- A computer that meets minimum specifications (Windows 10/Mac OS 10.15+, 8GB RAM).
- A USB headset with a noise-canceling microphone.
Benefits
- Health, dental, and vision insurance (for full-time).
- 401(k) with company match.
- Paid time off and holidays.
- Equipment stipend or company hardware.
- Flexible scheduling options and career advancement opportunities.
Schedule
- Full-time: 40 hours per week.
- Part-time: 20–30 hours per week (if applicable).
- Shifts may include days, evenings, weekends, and holidays.