Barista + Guest Experience
- Boise, United States
Posted 26 days ago
About the role
Roast & Vine is more than a coffee shop and wine bar. We are a place where people come to connect, recharge, celebrate and feel genuinely welcomed.
As an extension of Graeber & Company, Roast & Vine carries forward a legacy of elevated hospitality, community and attention to detail. We believe the smallest moments matter- from remembering a regular’s order to making sure every drink leaves the bar exactly as intended.
Our goal is simple: create an exceptional experience for every guest, every time.
About the Role
We are looking for a dependable, hospitality-minded barista to join our team full-time.
This person will prepare consistently excellent beverages while helping create the warm, polished and approachable environment Roast & Vine is known for. You will be expected to take ownership of the guest experience, maintain high standards and support the entire team- not just stay behind the espresso machine.
This is a great role for someone who enjoys people, works well in a fast-paced environment and takes pride in doing things correctly even when no one is watching.
What You’ll Do
- Prepare espresso drinks, coffee, matcha, tea, seasonal beverages and other menu items according to Roast & Vine recipes and presentation standards.
- Provide warm, attentive and efficient service to every guest.
- Learn the menu thoroughly and confidently make recommendations based on guest preferences.
- Create an experience that feels personal without slowing down service.
- Maintain consistency in drink quality, portions, presentation and ticket times.
- Take orders, process payments and accurately operate the point-of-sale system.
- Prepare ingredients, restock supplies and complete opening, shift-change and closing responsibilities.
- Maintain a clean, organized and visually polished bar, café and guest area.
- Follow food-safety, sanitation and responsible beverage-service requirements.
- Deliver orders to Graeber & Company guests when needed.
- Support special events, private gatherings, promotions and seasonal menu launches.
- Communicate low inventory, equipment concerns and guest feedback to leadership.
- Help receive and organize deliveries.
- Step in wherever needed during busy periods.
- Protect the atmosphere of Roast & Vine by being aware of music, lighting, cleanliness, presentation and the overall guest experience.
What We’re Looking For
- Previous barista, café, restaurant, hospitality or customer-service experience is preferred.
- A genuine interest in coffee, beverages and hospitality.
- Reliable attendance and consistent punctuality.
- Strong communication and interpersonal skills.
- The ability to remain composed, friendly and accurate during busy service periods.
- Attention to detail and a willingness to follow established recipes and systems.
- Confidence talking with guests and making recommendations.
- The ability to accept coaching and apply feedback without defensiveness.
- A team-first mindset and willingness to help outside of assigned tasks.
- The ability to stand for extended periods and safely lift up to [25–40] pounds.
- Availability for a consistent full-time schedule, including some mornings, evenings, weekends and special events.
- Willingness to complete any required food-handler or beverage-service training.
You’ll Be Successful Here If You
- Notice what needs to be done and take care of it without waiting to be asked.
- Care about consistency as much as creativity.
- Understand that hospitality means making people feel seen, not simply completing a transaction.
- Keep your standards high when the café gets busy.
- Communicate directly, professionally and respectfully.
- Enjoy learning and want to become more knowledgeable about coffee, tea, wine and flavor.
- Take ownership when something goes wrong and help find a solution.
- Contribute to the energy of the room rather than waiting for someone else to create it.
This Probably Isn’t the Right Role If You
- Only want to make drinks and avoid interacting with guests.
- Regularly arrive late or need frequent schedule changes.
- Believe cleaning, restocking or supporting another team member is someone else’s job.
- Become careless when service gets busy.
- Resist structure, recipes, accountability or feedback.
- Are looking for a workplace where you can simply clock in, keep your head down and clock out.
What We Offer
- Competitive hourly pay plus tips.
- A consistent full-time schedule.
- Comprehensive training on our menu, recipes, service standards and equipment.
- Opportunities to expand your knowledge of specialty coffee, tea, wine and hospitality.
- Employee discounts at Roast & Vine and [Graeber & Company, if applicable].
- [Paid time off, health benefits, retirement plan or other applicable benefits.]
- The opportunity to join a growing concept supported by a long-standing Boise business and hospitality community.
- A team environment that values accountability, inclusion, growth and taking care of one another.
How to Apply
Please submit your resume along with a brief introduction answering the following questions:
- What does exceptional hospitality mean to you?
- Why are you interested in joining Roast & Vine?
- What is your current availability?
- Tell us about a time you noticed something needed to be done and took care of it without being asked.
We are looking for someone who wants to contribute, grow and help us create the kind of place people genuinely look forward to visiting.
Every guest. Every drink. Every time.
Pay: From $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person