Associate - People Experience & Culture
- Dubai, United Arab Emirates
Posted 6 days ago
About the role
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be Doing
The People Experience & Culture Associate supports the delivery of the Group’s engagement and wellbeing agenda, helping create an inclusive, connected, and supportive workplace where employees feel valued and able to thrive.
The role coordinates Group-wide engagement and wellbeing programmes across offices, stores, and warehouses, working closely with People Partners, local People Experience & Culture teams, leaders, Group Communications, employee champions, and external providers. It uses employee insights and feedback to continuously improve programmes and ensure they remain relevant, accessible, and responsive to the needs of the Group’s diverse workforce.
Key Accountabilities
What you’ll need to succeed
Group Engagement and Wellbeing Activation
- Coordinate the development and delivery of the Group-wide engagement and wellbeing calendar, ensuring initiatives are timely, relevant, and aligned with People Experience & Culture priorities.
- Manage the end-to-end execution of Group-wide campaigns and initiatives across offices, stores, and warehouses.
- Develop activation guidelines, toolkits, and resources that enable countries and businesses to deliver initiatives consistently while adapting them to local workforce needs.
- Partner with People Partners and local People & Culture teams to coordinate implementation, monitor progress, and address activation challenges.
- Ensure initiatives are relevant and accessible to the Group’s diverse workforce, with particular consideration for store and warehouse colleagues.
- Use insights from employee surveys, pulse checks, participation data, feedback channels, and programme evaluations to identify needs and areas for improvement.
- Translate employee insights into practical recommendations and targeted engagement and wellbeing actions in collaboration with the wider People Experience & Culture team.
- Track engagement and wellbeing indicators and prepare reports and presentations highlighting reach, participation, impact, emerging trends, and improvement opportunities.
- Build and maintain external partnerships that provide relevant wellbeing services, preferential offers, and exclusive benefits to employees across the Group.
- Assess potential partners and offerings based on their relevance, quality, accessibility, scalability, and employee value.
- Act as the custodian of wellbeing benefits, resources, and support offerings, ensuring information remains accurate, relevant, and easy to access.
- Maintain an overview of wellbeing offerings across countries and identify opportunities to improve consistency, awareness, accessibility, and utilisation.
- Monitor employee feedback, utilisation, and provider performance to recommend improvements to existing offerings.
- Conduct research and benchmarking to identify emerging practices, technologies, services, and solutions in employee engagement and wellbeing.
- Develop clear and engaging content for Group-wide engagement and wellbeing campaigns across relevant internal and external channels.
- Collaborate with Group Communications to ensure campaigns align with the Group’s narrative, tone of voice, brand standards, and communication calendar.
- Create adaptable communication materials that local teams can tailor to their audiences while maintaining consistency in the core message.
- Support employee storytelling and recognition initiatives that strengthen connection, inclusion, belonging, and the desired Group culture.
- Develop practical guidance and resources that enable leaders and People Partners to embed engagement and wellbeing practices into everyday team routines and conversations.
- Coordinate and support the network of wellbeing advocates, engagement champions, and communities.
- Provide champions with the communications, resources, and guidance required to activate initiatives and encourage participation within their local populations.
- Create opportunities for champions and local teams to exchange insights, feedback, and effective practices.
- Identify relevant wellbeing awards and manage submission requirements, criteria, supporting evidence, and timelines.
- Curate compelling award submissions by bringing together programme information, employee insights, impact measures, success stories, and evidence from across the Group.
- Partner with relevant stakeholders to ensure submissions accurately represent the Group’s wellbeing strategy, practices, and achievements.
- Maintain a central repository of programme data, case studies, testimonials, and outcomes to support future submissions and external recognition opportunities.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.