203 Associate Director Student Financial Services jobs in New York

• Dobbs Ferry, NY, New York, United States

• Staff Full-time

• $19.30- $28.64 hourly

Mercy University Libraries’ is seeking self-motivated, energetic, and detail-oriented candidates to fill a patron centered support role within the Dobbs Ferry Campus Circulation team. Reporting to the Associate Director, the position’s primary duties will include supervising library circulation and reserve operations, assisting students and faculty with library resources and related technology needs. The Library Assistant will collaborate with branch circulation supervisors, the systems librarian, and reference librarians. Additionally, the position will monitor front desk inquiries, library computers, printers, and software resources and support the Associate Director in printing student research posters and related tasks. Candidates should be friendly, open-minded, and technologically inquisitive. Good communication skills and customer service orientation are a must.

Essential Job Functions & Responsibilities:

Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.

• Oversee & perform library circulation operations (check-in/out of materials)
• Provide assistance printing and tracking student research posters
• Checkout and monitor student laptop lending
• Process and monitor intercampus loan requests
• Explain and enforce library policies (e.g., loan periods, reserve policies, noise guidelines, study room bookings) with clarity and diplomacy
• Assist library patrons (students, staff, faculty, and general public) with using OCLC WMS or other Integrated Library System’s (ILS)/Online Public Access Catalog (OPAC)
• Refer students to a reference librarian when appropriate via phone or online chat
• Instruct students, faculty, and staff in the proper use of library equipment
• Basic troubleshooting of PC’s, printers, copiers & scanners; elevate issues to Helpdesk as necessary
• Support students, faculty, and staff in the use of library computer hardware and software including, OCLC WMS, internet browsers & MS Office 365 suite
• Assist in monitoring quote, requisition, purchase order processing
• Assist with library personnel reimbursement
• Opens and closes the library as scheduled
• Manage patron requests for information, service and/or support
• Assist in oversight and delegate shelf reading assignments to student assistants
• Report facility or maintenance issues as required
• Perform other duties/projects as assigned

Required Skills & Experience

• Minimum one year of experience with an automated library system, preferred
• Working knowledge of computer hardware and software programs including but not limited to MS Office 365, OCLC WMS, etc. Adobe CC (a plus)
• Demonstrated leadership, interpersonal, written, oral communication, problem-solving, organizational, and presentation skills
• Demonstrated evidence of detail-orientation, customer service orientation, and ability to work independently
• Ability to work and travel to other Mercy campuses as needed
• Flexibility to work days or evenings
• Bilingual a plus

Education Requirements:

• Bachelor’s degree preferred; Associates degree or some college credits required

Physical/Other Requirements:

• Position requires evening availability
• Must be able to work at different campus libraries when needed
• Must be able to push, pull, move or lift up to 30 lbs.

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About Mercy

Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.

Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.

Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission:

Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

Benefits Eligible:

Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all.