10 Assistant Manager Workforce Operations jobs in Manama

Assistant Manager

Tax Technology & Transformation (TTT)

EY MENA

• Purpose
  
  

The TTT Assistant Manager is an execution-focused, client-facing role responsible for delivering day-to-day work products across Corporate Tax, Indirect Tax, Accounting Compliance & Reporting, eInvoicing, and AI-enabled tax use cases. The role works closely with client Tax/Finance/Technology stakeholders to translate requirements into practical solutions—building data pipelines, reconciliations, dashboards, test packs, and implementation documentation that enable measurable compliance and reporting outcomes.

The Assistant Manager operates as a key “engine room” contributor on engagements—owning discrete modules/tasks end-to-end (under Manager/Senior Manager direction) and ensuring delivery is accurate, well-documented, and client-ready.

• Expected outcomes from the role (measurable “what success looks like”)
• Tax & compliance delivery outcomes (Corporate Tax / Accounting Compliance & Reporting)
• Produces accurate, traceable outputs that support tax and accounting compliance reporting (datasets, reconciliations, exception logs, reporting packs) with minimal rework.
• Demonstrates consistent delivery hygiene: clear documentation, repeatable logic, and evidence-ready outputs.
• Indirect Tax & eInvoicing outcomes
• Supports indirect tax reporting improvements through data readiness activities, validations, and exception handling routines.
• Where in scope, supports eInvoicing delivery by preparing/validating data, assisting with requirements and testing, and validating reporting outputs (including data-driven VAT reporting frameworks).
• Analytics outcomes (tools-driven execution)
• Builds and maintains repeatable analytics workflows using tools such as Alteryx, produces dashboards using Tableau, and performs validations using SQL to support reconciliations and reporting confidence.
• AI outcomes (practical support + validation)
• Supports AI/GenAI-enabled use cases by preparing structured inputs, documenting requirements, validating outputs against acceptance criteria, and supporting user adoption activities.
• Client experience outcomes
• Earns client trust through responsiveness, clarity, and structured execution; contributes to workshops with well-prepared materials, crisp analysis, and clear next steps.
• Expected behaviours (how the role operates)
• Client collaboration and co-creation (mandatory)
• Partners with client users to clarify requirements, validate scenarios, and iterate quickly on solutions and outputs.
• Ownership and accountability
• Owns assigned deliverables end-to-end (data prep, dashboard build, test packs, documentation) and drives closure through disciplined follow-up and dependency management.
• Quality and precision
• Demonstrates strong attention to detail; proactively checks data quality, logic integrity, and documentation completeness before submitting outputs.
• Learning agility
• Learns new client systems, datasets, and reporting requirements quickly; applies feedback to improve execution quality.
• Professional integrity & secure delivery (mandatory)
• Handles client data securely and maintains confidentiality; follows engagement documentation and quality standards.
• Mobility (mandatory)
• Willingness to travel across MENA (and occasionally beyond) based on engagement needs.
• Technical competencies
• Tax and compliance functional capability (execution depth)
• Working understanding of tax and compliance process flows and the data required to produce reporting outputs across Corporate Tax, Indirect Tax, and accounting-related compliance reporting.
• Data, analytics & validation (tools capability — required)
• Hands-on capability in SQL (extract/validate data, joins/aggregations, reconciliation support).
• Hands-on proficiency in Alteryx for data preparation/workflows and Tableau for dashboarding/insights (or equivalent tools used on engagements).
• Ability to execute data quality checks, reconciliations, and exception monitoring rules; ability to explain results clearly to client stakeholders.
• eInvoicing & digital indirect tax reporting (preferred but valuable)
• Understanding of eInvoicing implementation components (data fields, process impacts, integration touchpoints) and ability to support VAT reporting frameworks through validation and testing support.
• AI/GenAI delivery support (required awareness)
• Ability to support AI/GenAI initiatives by preparing validation datasets, documenting acceptance criteria, testing output quality, and supporting adoption activities.
• Solution design & SDLC execution (required at task/module level)
• Ability to produce high-quality delivery artifacts: user stories/requirements notes, data mapping sheets, process flows, test scenarios, defect logs, and release readiness checklists.
• Familiarity with basic software delivery lifecycle concepts (build/test/release), and ability to collaborate effectively with developers/technical teams on requirements and testing.
• Change enablement (execution support)
• Ability to support adoption by creating user guides, training materials, and handover documentation; captures user feedback and incorporates improvements.
• Key responsibilities (what the role does)
• Requirements support and solution development (client collaboration)
• Support requirements gathering through workshops and working sessions; document requirements, scenarios, and acceptance criteria.
• Translate requirements into structured artifacts (data mappings, business rules, process steps) and validate with client stakeholders.
• Data preparation, validation and reconciliation (hands-on delivery)
• Extract and validate data using SQL; perform reconciliations, investigate variances, and document findings clearly.
• Build repeatable workflows using Alteryx (or equivalent) to clean, transform, and standardize datasets for reporting/analytics.
• Dashboarding and reporting insights (hands-on delivery)
• Develop dashboards and analytics outputs using Tableau (or equivalent), ensuring metrics are defined correctly, visuals are clear, and outputs are refreshable and repeatable.
• eInvoicing and VAT reporting support (where applicable)
• Support eInvoicing activities: data readiness, validation of mandatory fields, testing support, and reporting output checks (including data-driven VAT reporting frameworks where in scope).
• Testing and implementation support (build-test-deploy)
• Prepare SIT/UAT assets: test scenarios, test scripts, test data, execution trackers, defect logs, and retest evidence.
• Support deployment readiness through checklists, user readiness inputs, and hypercare issue triage.
• AI/GenAI use case support
• Support AI/GenAI solutions by documenting requirements, preparing validation datasets, validating outputs, and supporting adoption readiness activities.
• Delivery governance and reporting (mandatory)
• Maintain task/workplan updates; provide RAID inputs; highlight dependencies early; escalate risks/issues promptly.
• Team support and coaching
• Guide Consultants and junior staff on analysis, data validation, and dashboarding tasks; conduct first-level quality checks before Manager review.
• Mobility (mandatory)
• Travel across MENA for key workshops and delivery milestones as required.
• Qualifications and experience
  
  

Required

• Typically 7+ years experience in tax technology delivery, tax/compliance reporting transformation, data & analytics delivery, or consulting/industry roles involving tax data and reporting.
• Hands-on capability with SQL and at least one analytics workflow and dashboarding tool—preferably Alteryx and Tableau—to deliver reconciliations, dashboards, and reporting outputs.
• Demonstrated ability to support testing cycles (SIT/UAT), manage defects, and produce clear documentation for software-enabled solutions.
  
  

Preferred

• Experience supporting eInvoicing and VAT digital reporting initiatives, including data-driven VAT reporting frameworks.
• Exposure to AI/GenAI-enabled delivery support activities (validation, adoption support, controls through human oversight).
• Relevant credentials aligned to role focus (tax/accounting qualification, data/analytics certifications, agile/testing credentials) (recommendation).