Assistant Manager, Housekeeping
- New York, United States
Posted 25 days ago
About the role
Housekeeping Assistant Manager
Full Time, Management Position
About Us: At the Pierre Hotel, we curate unforgettable experiences. Nestled in the heart of the vibrant city that never sleeps, our historic hotel has been a beacon of luxury and hospitality for decades. With a commitment to excellence and a dedication to delivering unparalleled service, we've earned our place as a landmark in the hospitality industry.
Position Overview: We are seeking an experienced and enthusiastic Housekeeping Assistant Manager to join our team and help to deliver the highest quality of service to our guests. The Housekeeping Assistant Manager will have the opportunity to solve problems, while remaining composed in challenging situations.
Key Responsibilities:
- Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel
- Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted
- Monitor daily assignments to ensure that proper quotas and standards are maintained
- Establish safe working conditions and practices
- Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies
- Work directly with outside contracted companies when on hotel premises
- Organize and participate in meetings with all staff on a regular basis
- Ensure all employees are exposed to constant refinement, training and development on an ongoing basis
- Assist with the update of all training material as needed
- Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
- Oversee the start of housekeeping shifts in the morning and evening
- Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy
- Maintain good working relationships with all Department and Division Heads in the Hotel at all times
- Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures
- Participate in a consistent rooms inspection/Quality Control program which is monitored by the Director of Housekeeping
- Supervise the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel
- The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area
- Review all work orders submitted and ensure all orders are handled in a timely and professional manner
- Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed
- Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, storage closets.)
- Assume operational responsibilities in the absence of the Director of Housekeeping.
- Perform other tasks or projects as assigned by hotel management.
Job Requirements & Qualifications:
- At least 2 years previous Housekeeping management/supervisory experience in a luxury hotel environment
- College degree (preferred)
- Strong computer skills, including Microsoft Office and knowledge of a property management system
- Ability to engage with the guests
- Prior Union experience a plus
- Great employee relations is necessary
- Strong attention to detail
- A positive attitude and ability to work well with a diverse staff
- Strong leadership and customer service skills
- Flexible schedule including overnights and weekends
- Multilingual a plus
- Ability to multitask and thrive in a fast-paced environment, luxury environment
- Strong communication and organizational skills.
Why Join Us:
- Be part of The Pierre hotel known for its commitment to excellence.
- Collaborate with a passionate and dedicated team.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Experience the vibrant energy of New York City while working in the heart of it all.
The Pierre Hotel is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive workplace for all.