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Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

MAIN DUTIES AND RESPONSIBILITIES:

Managing Property Operations and Engineering Budgets

• • • Supervises the complete Engineering team.
    • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
    • Maintains and operates equipment at optimum effectiveness, efficiency and safety.
    • Establishes and manages an effective rooms maintenance program.
    • Ensures compliance with all Engineering departmental policies, standards and procedures.
    • Manages department's controllable expenses to achieve or exceed budgeted goals.
    • Select and order or purchase new equipment, supplies, and furnishings.
    • Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
    • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
    • Supervises the day to day operations of Engineering.

Maintaining Property Standards

• • • Maintains accurate logs and records as required.
    • Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

• • • Handles guest problems and complaints effectively.
    • Empowers employees to provide excellent customer service.
    • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

• • • Helps establish priorities for total property maintenance needs.
    • Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• • • Celebrates successes and publicly recognizes the contributions of team members.
    • Establishes and maintains open, collaborative relationships with employees.
    • Ensures employees are treated fairly and equitably.
    • Strives to improve service performance.
    • Provides feedback to employees based on observation of service behaviours.
    • Supervises employee's ability to execute departmental and property emergency procedures.
    • Reviews employee satisfaction results to identify and address employee problems or concerns.
    • Solicits employee feedback.
    • Helps ensure regulatory compliance to facility regulations and safety standards.
    • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
    • Ensures property policies are administered fairly and consistently.

General/ Miscellenious

• • • Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
    • Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR & the Training Manager.
    • Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
    • Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
    • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
    • Other duties as assigned.
    • Assist in Task Force Teams for new openings.
    • Carry out any other reasonable task (which may not be stated here) as requested

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• • • Be proactive and use good judgement when dealing with challenging situations
    • Act with professionalism and integrity
    • Be transparent in your motives, methods and expected results
    • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
    • Conduct business honestly & fairly
    • Keep sensitive information confidential

RELIABILITY AND LOYALITY

• • • Follow through on commitments
    • Work well both autonomously and within a team
    • Display a positive, approachable attitude
    • Spend time getting to know your fellow employees and our guests
    • Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• • • Committed to quality
    • Committed to exceptional financial results
    • Be responsible for the bottom line
    • Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• • • Be committed to exceeding expectations
    • Never settle for the status quo or mediocre work
    • Continuously search for areas of improvement
    • Provide positive, constructive feedback

Degree in Engineering or equivalent

Minimum 3 years in a similar role within 5 star resort property

• Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
• Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
• Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
• Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
• Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.