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AI SOLUTIONS DELIVERY MANAGER – AGENTIC AI

Experience: 5+ Years | Location: Navi Mumbai | Industry: BPO / AI / Automation
Reports To: CTO

ROLE

We are looking for an AI Solutions Delivery Manager who can understand client business processes, identify opportunities for Agentic AI/GenAI, and lead solutions from discovery through deployment.

The role will be the key link between Client → Business Operations → AI/Technology Teams.

KEY RESPONSIBILITIES

• Lead client discovery, process assessment and As-Is/To-Be process mapping.
• Identify and define opportunities for Agentic AI, GenAI and intelligent automation.
• Translate business requirements into AI solution requirements, workflows and implementation plans.
• Work with AI engineers, developers, architects and integration teams to deliver solutions.
• Manage end-to-end delivery — design, development, integration, UAT, deployment and stabilization.
• Coordinate integrations with CRM, telephony/CCaaS, APIs, databases and workflow platforms.
• Own project timelines, risks, dependencies, deliverables and client communication.
• Track business outcomes such as automation, productivity, AHT/TAT, quality and cost savings.
• Drive continuous improvement and identify additional AI opportunities within client operations.

MUST-HAVE

• 5+ years in AI/automation, technology consulting, digital transformation, solution delivery or project management.
• Strong client-facing consulting and process-mapping experience.
• Practical understanding of GenAI, Agentic AI, LLMs and AI workflows.
• Ability to convert business requirements into practical technology solutions.
• Experience working with cross-functional AI/technology teams.
• Good understanding of APIs, system integration and enterprise applications.
• Excellent communication, presentation and stakeholder-management skills.

PREFERRED

• BPO / Contact Center / Healthcare / RCM / BFSI experience.
• Experience implementing AI solutions for voice, chat, email or back-office processes.
• Knowledge of RAG, prompt engineering, AI orchestration and conversational AI.
• Experience with US/international clients.

Someone who can:

Understand the Process → Identify AI Opportunity → Solution → Deliver → Measure ROI

EDUCATION

Bachelor's degree in Engineering, IT, Computer Science, Business or related field. MBA / AI qualification is an advantage.

If interested revert with updated CV

Regards

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Provident Fund

Work Location: In person