Data Analyst

We are hiring a Data Analyst to join our Customer Experience team in a leading automotive company based in Jeddah.

Role Purpose:

To ensure the accuracy, quality, and analysis of customer and operational data , while delivering actionable insights that enhance customer experience , improve business performance , and support data-driven decision-making across the organization.

Responsibilities

• Analyze customer data, leads, and operational performance
• Ensure data accuracy across sales, service, and customer systems
• Prepare and maintain reports & dashboards (NPS, CSI, QSR)
• Monitor customer complaints, inquiries, and ticket quality
• Generate daily and periodic insights to support business decisions
• Track and improve campaign performance (SMS & customer surveys)
• Collaborate with internal teams to enhance customer experience

Qualifications

• Bachelor’s degree in a relevant field
• Minimum 3 years of experience in data analysis
• Strong proficiency in Excel and PowerPoint
• Good command of English (written & spoken)
• Generate daily and periodic insights to support business decisions
• Strong analytical skills and attention to detail
• Experience in automotive or customer experience environments is a plus