Qatar Airways

General Information

Ref #

235028

Location

Qatar-Doha

Job family

Cargo & Airport Operations

• Closing Date: 2026-08-13

Description

We are seeking an experienced and results-oriented Manager Ground Operations to lead the planning, management and continuous improvement of ground handling services for Qatar Executive operations.

The role is responsible for overseeing ground handling service delivery, supporting operational readiness, managing service provider relationships, ensuring compliance with applicable regulations and driving operational efficiency across the network.

Other key responsibilities include:

• Develop and implement strategies to enhance ground handling performance, operational efficiency and cost control across the business aviation network.
• Oversee ground handling service providers and monitor service delivery standards for Qatar Executive operations, including load control activities.
• Lead the negotiation, award and ongoing management of ground handling contracts and service level agreements with service providers.
• Prepare, develop and maintain the Ground Operations Manual (GOM) and the Dangerous Goods (DG) Manual, ensuring both are kept up to date with applicable regulatory requirements.
• Lead the implementation and oversight of Dangerous Goods processes, policies and regulatory compliance requirements.
• Manage ground operational arrangements, including coordination of aircraft handling activities, landing and parking permits, and slot arrangements.
• Conduct new station risk assessments with respect to ground handling and establish safe, compliant operations at new destinations.
• Plan, coordinate and conduct ground handling and de-icing audits, and manage the resolution of audit findings and corrective action plans.
• Manage ground handling incidents and accidents, including investigation, reporting and liaison with Legal and Insurance functions.
• Drive continuous improvement initiatives through the analysis of operational data, trends, incidents and service performance metrics.
• Develop and maintain effective relationships with internal stakeholders, airport authorities, regulators and external service providers.
• Lead, coach and develop teams while promoting a culture of safety, compliance and operational excellence.

Be Part of an Extraordinary Story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

About You

• Bachelor’s Degree or equivalent qualification with minimum 8 years of job-related experience.
• Management experience in ground handling, airline or airport operations, with specific experience in business aviation ground services.
• Demonstrated experience in ground handling contract negotiation and service provider management.
• Experience preparing the Ground Operations Manual (GOM) and Dangerous Goods (DG) Manual and keeping such manuals up to date with regulatory requirements.
• Experience conducting ground handling and de-icing audits and managing audit findings and corrective actions.
• Experience in new station risk assessments with respect to ground handling.
• Experience interpreting and implementing IATA Dangerous Goods Regulations and ICAO requirements for the safe transport of dangerous goods by air.
• Strong communication, stakeholder management and interpersonal skills.
• Leadership experience with the ability to coach, develop and motivate teams.
• Preferred - Dangerous Goods Category 6 (DG CAT 6) certification.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235028