Emirates Flight Catering

This role is ideal for someone with a strong culinary background who enjoys training and mentoring chefs on the job.

If you're a graduate from a recognized culinary institute and passionate about developing culinary talent, we'd love to hear from you.

Job Purpose :

Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.

Key Result Areas :

1. Consult with business units proactively to identify required learning needs, design, develop and deliver learning and development solutions and impact journeys, related to Induction, Customer Services, Personal Effectiveness and Leadership Development portfolio, to meet business and performance requirements.

2. Implement creative learning & development design strategies such as interactive activities, tools (e.g. Menti meter), questionnaires and classroom assessment, for effective engagement and involvement of participants.

3. Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.

4. Partner with Procurement to identify external learning solutions vendors and manage these vendors to ensure their performance continuously meets agreed expectations.

5. Evaluate learning & development programs to recommend appropriate changes in instructional objectives, content and method, to ensure effectiveness and impact.

6. Conduct Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.

7. Build a culture of Learning analytics which involves measurement, collection, analysis, and reporting of data about learners, learning

experiences, and learning programs for purposes of understanding and optimizing learning and its impact on an organization's performance.

8. Deliver data findings in a variety of visual formats that appropriately provide insight to users, including online data visualizations, slide decks, and reports.

9. Partner with learning leaders and internal stakeholders to identify usable metrics to evaluate department training performance and compliance.

10. Overall management of LMS and ensure the features and functionalities support and aid training effectiveness.

Job Context :

• Need to work on multiple projects with conflicting timelines to support EKFC's digital change journey.
• All learning impact journeys will adopt 70-20-10 methodology.
• May need to facilitate other courses related to Safety, as per business requirements.
• Need to keep abreast with latest technologies and digital solutions to align with latest trends.
• Need to build and maintain a close working relationship with HR Business partners and all business stakeholders to ensure appropriate support and value add to address capability gaps.

Education Qualifications

• A minimum of bachelor's degree in related field
• Train the Trainer Certification or equivalent

Work Experience :

Should have a minimum 6 years of experience in Learning and development and in designing and delivering learning & development

solutions related to Corporate Induction, Customer Services, Personal Effectiveness and Leadership Development.

Sound experience in using quality content, best practices and innovative approaches to deliver personal effectiveness and leadership training.

Related aviation, hospitality or food & beverage industry experience will be an advantage.

Related mandatory and compliance training experience related to Safety will be an advantage.

Skills :

• Advanced working knowledge of Learning Management System (LMS).
• Strong project management knowledge and skills.
• Proficient and advanced user of MS Excel and Oracle BI Analytic reporting.
• Ability to function both independently and as part of a team.
• Adapts to changes in work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Knowledge of adult learning, instructional design and curriculum development techniques.
• Sound use of using technology and digital tools to improve learner engagement.
• Strong business partnering skills.
• Superior presentation, facilitation and assessment skills.
• Excellent Interpersonal, written and oral communication skills.
• Strong leadership, influencing and team building skills.
• Sound knowledge in curating a variety of learning content.
• Proficiency in MS office (e.g. powerful visuals using PowerPoint, Excel for data analysis).