9 وظائف Guest Relations Officer في Doha

General Information

Ref #

234531

Location

Qatar-Doha

Job family

Not Specified

• Closing Date: 2026-08-12

Description

About the Role:

We are currently recruiting for Waiter/ Waitress, within Room Service - OH in Doha.

In this role, you will be responsible to provide professional service to Guests, ensuring that in-room dining is a memorable dining experience. Serve the food and beverages to the guest’s rooms in a professional, discreet and personalized way and ensuring to provide excellent quality service as per hotel standard operating procedure.

Key Accountabilities:

• Perform all necessary tasks related to service of Food & Beverage according to the standards of performance manual of the Hotel.
• Greet all guests and serve them in a professional, discreet & personalized manner, while upholding the high-quality service expected by the hotel's standard operating procedure.
• Acquire in depth knowledge of the Food & Beverage menu in order to assist and provide advice/suggestions to guests.
• Consistently monitor quality of Food & Beverage being served by taking regularly guest feedback and sharing the feedback to the department head in order to identify any areas for improvement and make necessary adjustments to ensure that guests are satisfied with their dining experience.
• Practice good guest relations and attend to guest complaints / queries satisfactorily and take appropriate action to resolve the issue.
• Responsible for maintaining hygiene and cleanliness standards and upkeep of all service equipment to ensure they meet health and safety regulations.
• Ensure guest payment details are dealt with as per the PCI (Payment card industry) requirements to ensure compliance.
• Responsible for all service preparations before, during & after the service (mise-en-place & mise-enscene).
• Actively use up selling techniques to exceed guest’s expectations and increase revenue.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures to maintain a secure and healthy environment for guests and staff.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Qualification

Minimum 2 years relevant experience in Hospitality / Food and Beverage industry, basic Literacy and Numeracy skills, English communication skills with Entry level roles.

Job Specific Skills
Essential

• Fluency in both written and spoken English.

Preferred

• Knowledge of Arabic.
• Knowledge of Micros system.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=234531