IT Support Specialist

Job Overview

Harlem Group, a dynamic multinational company founded in 1995, is seeking a dedicated and skilled IT Support Specialist to join our growing team. Originating as an automotive agency, Harlem Group has successfully expanded its operations across the Middle East and into the United States. This full-time position will be based in our Los Angeles, California, office and is crucial to supporting the technological infrastructure of our US operations.

We are looking for a proactive problem-solver who can provide exceptional technical assistance and ensure the smooth running of our computer systems and networks. The successful candidate will be the first point of contact for all IT-related queries for our staff. The offered salary for this role is between $54,700 and $85,000 USD per annum, dependent on experience.

Responsibilities

• Provide first and second-line technical support to employees, addressing hardware, software, and network issues in a timely manner.
• Install, configure, and maintain desktop and laptop computers, peripheral equipment, and company software.
• Troubleshoot and resolve technical problems, both remotely and in person, to ensure minimal downtime.
• Manage user accounts and permissions across various platforms, including onboarding new starters and processing leavers.
• Maintain a detailed inventory of all IT assets, including hardware, software licences, and other equipment.
• Assist in the implementation of IT projects and system upgrades as required.
• Create and maintain clear documentation for IT processes, procedures, and user guides.
• Ensure the security of our IT systems by adhering to company policies and best practices.
• Collaborate with the global IT team to standardise and improve support processes.

Qualifications

• Proven experience working in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in Microsoft 365 and other standard office software.
• A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and interpersonal skills, with a customer-focused approach to service.
• Ability to work independently and manage multiple priorities effectively.
• A degree in Information Technology, Computer Science, or a related field is desirable but not essential.
• Industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are considered an advantage.

Benefits

• A competitive salary package.
• Opportunities for professional growth and development within a multinational organisation.
• A collaborative and supportive work environment.
• Exposure to a wide range of technologies and IT projects.