IT Support Specialist

We are seeking an IT Support Specialist to join our team and provide technical support to our staff and patients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for helping others. This is a full-time, permanent position with opportunities for growth and development within our organization.

Key Responsibilities:

• Provide technical support to staff and patients for all IT related issues, including hardware, software, and network troubleshooting
• Install and configure computer systems, applications, and peripherals
• Maintain and manage user accounts, passwords, and access levels
• Monitor and troubleshoot network connectivity and performance issues
• Collaborate with IT team members to implement new systems and upgrades
• Develop and maintain technical documentation and user guides
• Train staff on new software and systems as needed
• Stay up-to-date with the latest technology trends and advancements
• Provide excellent customer service and ensure timely resolution of IT issues
• Adhere to company policies and procedures related to IT security and data protection

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum of 2 years of experience in IT support or a similar role
• Strong knowledge of Windows and Mac operating systems
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and handle multiple tasks simultaneously
• Strong communication and interpersonal skills
• Passion for providing exceptional customer service

Why Work With Us:

If you are looking for a challenging and rewarding career in healthcare IT, we encourage you to apply for our IT Support Specialist position. Join our team and make a difference in the lives of children and families in our community.