Help Desk Specialist
- Not specified
Posted 2 months ago
About the role
Job ID: 2613672
Location: Remote Work, DC, US
Date Posted: 2026-06-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:
- Answer and respond to customers' requests via phone and email
- Identify, research, and resolve customer issues
- Provide accurate and timely ticket documentation
- Meet and exceed required metrics and Service Level Agreements (SLAs)
- Provide timely updates and follow up to customers
- Escalate to internal representatives or system support specialists when appropriate
- Identify and appropriately communicate recurring problems
- Evaluates and prioritizes customer problems and complaints
- Comply with documented regulations, processes, and procedures
- Other responsibilities as may be required by management
Qualifications
Qualifications
Required Skills and Qualifications:
- Bachelor’s Degree and/or 5 years relative work experience
- 1+ year experience in help desk/call center environment
- Excellent oral and written communication skills
- Strong problem-solving skills
- Team player with a strong commitment to customer satisfaction
Must be a US Citizen and able to obtain a Public Trust
Preferred Skills and Qualifications:
- HDI Customer Service Representative certification
- Experience with ServiceNow
- Knowledge with government clients/environments