Customer Service Representative

Locatio n: Columbia, MD

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics
  
  

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)
  
  

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment
  
  

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: persuasive conversation,excellent communication skills,problem-solving,persuasive conversations,relationship building,customer relationship management,listening skills,communication,computer proficiency,adaptability,persuasion,product knowledge,communication skills,ownership,collaboration,crm navigation,email,organization,active listening,interpersonal skills,organizational skills,customer,sales,tech-savvy,email communication,customer service,basic computer skills,problem-solving skills,troubleshooting,customer service skills,computer skills,time management,basic computer proficiency,technology navigation,technical troubleshooting,crm proficiency,problem solving,customer relationship management (crm),relationship-building,solution-oriented demeanor,listening,basic,customer engagement,calm demeanor,sales orientation,team collaboration,customer interaction,crm software,tech-savviness,teamwork,collaborative teamwork,sales skills,organizing operations,crm systems