Account Manager (Digital Marketing Agency)

Job Overview We're hiring Account Managers to help us scale a fast-growing digital marketing agency. This role is for a digital marketing generalist who presents well on calls, has strong judgment, and can run client campaigns using our SOP-driven, AI-assisted delivery system.

We strongly prefer candidates with 5+ years of experience as a client-facing Account Manager / Client Success Manager at a digital marketing agency (or similar). You should be confident leading calls, asking smart questions about a client's business, and discussing strategy.

THE KIND OF PERSON WHO THRIVES HERE

You'll do well in this role if you're someone who is:

• Confident in communication (especially on video calls)
• Confident leading client calls (discovery, check-ins, and strategy conversations)
• Impeccable in English (written and spoken)
• Coach-able and open-minded (we have a specific way of doing things)
• Decisive and accountable (you make calls, own mistakes fast, and keep momentum)
• A fast learner who likes variety (you want to grow and take on more responsibility over time)
• Highly organized (you naturally turn messy work into clear next steps)
• Quality-minded (you can tell when something is "client-ready" vs. "needs work")

AI / LLM PROFICIENCY (NON-NEGOTIABLE)

This is a hard requirement. Our delivery system relies heavily on AI, so Account Managers must be highly proficient with large language models.

You should:

• Use AI daily as part of your work (not "occasionally")
• Be confident writing prompts, iterating quickly, and getting reliable outputs
• Understand how to QA AI-generated work for accuracy, tone, and business relevance
• Stay current on new AI tools and workflows on your own
• Genuinely value prompting and AI workflow design as a real professional skill

E-COMMERCE AND SHOPIFY EXPERIENCE (NON-NEGOTIABLE)

We work with e-commerce clients, and you need to be comfortable in that world. This doesn't mean you need to be a developer, but you do need to know your way around Shopify and understand how e-commerce brands think about marketing.

You should:

• Have hands-on experience doing marketing or account management for e-commerce brands
• Know how to find what you're looking for in Shopify (products, pages, collections, analytics, apps, theme editor)
• Understand how e-commerce businesses measure performance (conversion rate, AOV, ROAS, traffic by channel)
• Be able to have a credible strategic conversation with an e-commerce client about their goals

You may also work with WordPress sites and other platforms, but Shopify familiarity is a baseline requirement for this role.

WHAT YOU NEED EXPERIENCE WITH (NON-NEGOTIABLES)

You don't need to be a veteran marketer, but you do need the fundamentals:

• Some experience in digital marketing (agency, in-house, or freelance/contractor work) and an interest in learning more
• Comfort with basic SEO concepts and how websites drive leads
• Ability to log into WordPress and make updates (pages, menus, basic formatting, plugins as needed)
• Working knowledge of Shopify at the account manager level (navigation, content management, basic analytics)
• Strong judgment about what matters for a business (prioritization, messaging, offers, conversion basics)

EXPERIENCE WE STRONGLY PREFER (NICE-TO-HAVES)

• 5+ years as an Account Manager / Client Success Manager at a digital marketing agency
• Agency experience or experience managing your own clients as a contractor/freelancer
• Familiarity with e-commerce brands (DTC, retail, consumer goods) and their marketing priorities
• Familiarity with service businesses (home services, healthcare, trades, education, etc.)
• Comfort coordinating across specialists (design, web dev, technical SEO)
• Experience managing projects, timelines, and deliverables

WHAT THE JOB ACTUALLY IS (DAY TO DAY)

Account Managers here run the campaign. You are the owner of outcomes and execution.

You will:

• Lead client calls and guide strategy conversations (ask great questions and translate goals into priorities)
• Own the day-to-day progress of client accounts (priorities, timelines, deliverables)
• Translate strategy into weekly action and keep things moving
• Use our SOPs + AI tools to produce and QA deliverables (you don't need to be a writer)
• Delegate SOP-defined production work to contractors
• Coordinate with specialists when design/technical work is needed
• Communicate clearly, internally and sometimes directly with clients

WHY YOU'LL LIKE WORKING HERE

Frontier work: We're one of the few SEO agencies truly leaning into GEO / AI optimization and building modern systems around it.

Direct mentorship: TJ (founder) will personally work with you one-on-one for support, coaching, and skill development.

Fast growth = real opportunity: We're growing quickly, and there's genuine room to level up, take ownership, and grow into leadership.

Team-first culture: We take care of our people. Your development and growth won't be an afterthought, it's part of the plan.

OUR STANDARDS (WHAT "GOOD" LOOKS LIKE)

A great Account Manager here:

• Hits deadlines without reminders
• Keeps clients happy and confident
• Delegates clearly and catches issues before they become problems
• Maintains high quality without needing constant oversight
• Operates with urgency, but doesn't create chaos

90-DAY RAMP-UP (PROBATION PERIOD)

We have a 90-day ramp-up period for all new hires. This gives you time to learn our SOPs and systems, and gives us time to ensure the role is a great long-term fit. During this period, you'll receive training, support, and clear expectations, with regular check-ins to help you succeed.

HOW TO APPLY

Send your resume to TJ@TJRobertson.com.

Candidates who include a short video introduction will be prioritized. Use a free tool like Loom to introduce yourself and walk through your relevant experience. It doesn't need to be long or polished, we just want to get a sense of who you are before we get on a call.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Language:

• English (Required)

Work Location: Remote