174 وظيفة Guest Relations Agent في Dubai

Location: Dubai, UAE

About Al Safadi Hospitality

Al Safadi Hospitality is one of the UAE's leading Lebanese hospitality groups, renowned for delivering authentic Lebanese cuisine and exceptional guest experiences. With a growing portfolio of restaurants and over 1,000 employees, we are committed to operational excellence, innovation, and creating a workplace where our people can thrive.

As we continue to grow, we are looking for a passionate and experienced Senior HR Specialist to join our Human Resources team.

Key Responsibilities

Employee Relations

. Manage employee relations cases, workplace investigations, disciplinary actions, and grievances.

. Advise managers on employee relations matters and ensure the consistent application of company policies.

. Ensure compliance with UAE Labour Law and company policies.

. Prepare investigation reports, disciplinary documentation, and recommendations.

. Support the development, implementation, and continuous improvement of HR policies and procedures.

Recruitment & Hiring

. Partner with hiring managers throughout the recruitment and selection process.

. Conduct competency-based interviews and assess shortlisted candidates.

. Evaluate candidates and provide hiring recommendations based on business and role requirements.

. Participate in final interviews for key positions to ensure the selection of the best talent.

. Support hiring managers in making informed and objective hiring decisions.

Learning & Development

. Develop and deliver training initiatives that support employee performance, operational excellence, and continuous development.

. Identify training needs and recommend learning solutions to address business and operational requirements.

. Evaluate the effectiveness of training programs and recommend improvements where needed.

. Performance Management & Development

. Coordinate and support the Company's annual performance appraisal cycle.

. Monitor appraisal completion and follow up with managers to ensure timely completion.

. Prepare and monitor Performance Improvement Plans (PIPs), Individual Development Plans (IDPs), and Personal Development Plans (PDPs) in partnership with managers.

. Coach managers on performance management, employee development, and follow-up actions.

. Monitor employee progress and provide recommendations to support performance improvement and career development.

Offboarding

. Manage the end-to-end offboarding process in accordance with Company policy and UAE Labour Law.

. Conduct exit interviews and provide insights and recommendations based on employee feedback.

. Process employee separations in the HR system and ensure all offboarding activities are completed accurately and on time.

. Coordinate with internal departments to ensure a smooth and compliant separation process.

. Prepare offboarding reports and identify trends to support employee retention initiatives.

Requirements

. Bachelor's degree in Human Resources, Business Administration, or a related field.

. Minimum 5 years of progressive HR experience, including Employee Relations, Performance Management, and Recruitment.

. Strong knowledge of UAE Labour Law.

. Proven experience handling workplace investigations, disciplinary actions, employee grievances, and conflict resolution.

. Experience conducting competency-based interviews and supporting hiring decisions.

. Experience developing and delivering employee training programs.

. Experience managing performance appraisal cycles, PIPs, IDPs, and PDPs.

. Experience managing employee offboarding and conducting exit interviews.

. Fluent in Arabic and English (spoken and written) – Mandatory.

. Hospitality or F&B experience is highly preferred.

. Excellent communication, interviewing, facilitation, coaching, and report-writing skills.

. Strong analytical and problem-solving abilities.

. High level of professionalism, integrity, confidentiality, and sound judgment.

. Ability to build strong relationships and influence stakeholders across all levels of the organization.