92 وظيفة Desktop Support Engineer في Washington

Function

Enterprise Applications

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Location: Redmond, WA (Onsite)

Meet Our Team

Join our End User Computing (EUC) team, where we are passionate about delivering secure, seamless, and modern workplace technology experiences. We manage and optimize the devices, applications, and platforms that empower employees to work efficiently from anywhere. As an EUC Engineer, you'll collaborate with infrastructure, security, service management, and business teams to drive innovation, improve user experiences, and maintain a reliable endpoint environment across Windows, macOS, and mobile platforms.

What You'll Be Doing:

As an EUC Engineer, you will play a key role in engineering, managing, securing, and optimizing the end user technology environment.

Endpoint Engineering & Standard Operating Environment (SOE)

• Create, maintain, and enhance Windows Standard Operating Environment (SOE) images aligned with organizational standards.
• Design and deliver new SOE image projects and deployment solutions.
• Manage software image lifecycle activities, including updates, testing, and validation.
• Perform image quality assurance, software compatibility reviews, and malware protection checks.
• Execute installation, integration, and functional testing activities.
• Maintain accurate technical documentation and update ITSM records for all image-related changes.

Microsoft Intune & Endpoint Platform Administration

• Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune.
• Recommend EUC platform architecture, standards, and best practices.
• Evaluate emerging endpoint technologies and tools to improve platform capabilities.
• Test and validate new standards and solutions for compatibility with existing infrastructure.
• Document platform configurations, exceptions, and operational procedures.

Software Packaging & Deployment

• Develop and maintain software packaging and deployment standards.
• Create deployment-ready application packages (MSI, IntuneWin, and other formats).
• Conduct packaging validation and pre-deployment testing.
• Schedule, deploy, and monitor application rollouts across the organization.
• Troubleshoot deployment issues and ensure software licensing compliance.
• Provide reporting on software deployment success rates and operational metrics.

Mobile Device Management (MDM)

• Administer and support Microsoft Intune MDM capabilities.
• Develop and maintain mobile device enrollment processes.
• Configure device policies, compliance controls, and security baselines.
• Deploy and manage mobile applications across enterprise-managed devices.
• Monitor compliance posture and generate operational reports.
• Provide technical support for device enrollment and configuration activities.

Active Directory & Group Policy Administration

• Maintain Active Directory services, security controls, and operational health.
• Create, modify, and optimize Group Policy Objects (GPOs).
• Conduct periodic health checks and security reviews.
• Monitor directory services performance and compliance requirements.
• Produce documentation and reporting related to Active Directory operations.

Apple Device Management (JAMF)

• Administer and maintain JAMF Pro for macOS and iOS environments.
• Create and deploy configuration profiles, policies, and software packages.
• Manage Apple device enrollment, compliance, inventory, and lifecycle activities.
• Integrate JAMF with identity management and security platforms.
• Troubleshoot macOS and iOS device management challenges.
• Maintain JAMF-related documentation and operational processes.

Continuous Improvement & Governance

• Document technical processes and support operational excellence.
• Contribute to endpoint security initiatives and compliance requirements.
• Track activities and changes through ITSM processes.
• Identify opportunities for automation and operational improvement using scripting and endpoint management tools.

What You'll Bring to the Team:

Required Qualifications

• Experience managing enterprise endpoint environments using Microsoft Intune and SCCM/MECM .
• Strong background in Windows OS engineering , deployment, and lifecycle management.
• Hands-on experience creating, maintaining, and deploying SOE desktop images .
• Experience with software packaging, application deployment, and endpoint security management .
• Strong knowledge of Active Directory , Group Policy (GPO) administration, and identity services.
• Experience managing mobile devices , security policies, and compliance controls.
• Working knowledge of JAMF Pro and Apple device management technologies.
• Proficiency with PowerShell scripting and automation techniques.
• Excellent troubleshooting, problem-solving, analytical, and documentation skills.

Preferred Attributes

• Strong understanding of endpoint security best practices and compliance frameworks.
• Experience working within ITIL-based service management environments.
• Ability to manage multiple priorities in a fast-paced enterprise environment.
• Strong collaboration and communication skills with both technical and non-technical stakeholders.
• Passion for continuous improvement and delivering an exceptional end-user experience.

#LI-RS2

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.