100 وظيفة Customer Service Associate Temporary في Chicago

Company

Federal Reserve Bank of Chicago

This role is remote with travel and may be performed from anywhere within the continental United States. Candidates located near a major airport hub are preferred to support the travel needs of the position.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The Senior National Relationship Manager serves as a strategic advisor for the Federal Reserve Financial Services’ largest and most complex customer organizations. This role leads high impact customer engagement, provides informed guidance to executive level stakeholders, and ensures alignment between customer priorities and FRFS strategic goals.

This position is considered expert level and performs unique work of high complexity that has broad impact on the organization. The incumbent works independently with minimal supervision. This position has no direct reports and may assign work, provide direction, or act as a mentor to junior staff.

Your Responsibilities

• Expert demonstration of building and maintaining strong relationships with complex customer organizations, engaging stakeholders across all relevant business lines.
• Develops solutions to complex business scenarios, presents ideas to customers, and overcomes difficult objections and issues raised by customers.
• Demonstrated performance in managing critical customer or FRFS disruptions.
• Demonstrated performance in ensuring FRFS System priority objectives are managed and escalated appropriately across portfolio of accounts.
• Acts as a leader within the team, offering consultation and support to junior/new members of the team.
• Drives portfolio performance and supports product and service evolution through customer intelligence and facilitates cross‑functional collaboration across Treasury product, operations, technology, and risk teams.
• Establishes customer intelligence, identifies at‑risk business, and communicates critical updates for reporting and dashboards.
• Advises executive‑level leaders by preparing relevant customer insights and initiating senior‑level engagements when appropriate.
• Monitors portfolio revenue, volume, and variances, developing proposals that align customer opportunities with FRFS value‑added services.
• Leads development of service proposals and oversee the initiation of service for new customers and support for non-routine customer problems.

Your Background

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum seven years of work experience
  Proven mastery of technical skills, product knowledge, and competitive awareness
• Advanced knowledge of the Federal Reserve System and the products, services, practices and procedures of the FR Financial Services
• Expert understanding of sales principles and practices
• Ability to work collaboratively to accomplish the goals and objectives of the System
• Excellent organizational and time management abilities
• Strong written and verbal communication skills
• Independent thinking and strong decision making
• Recognized as internal and external thought leader in own technical discipline

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career

Additional Requirements

• Valid driver’s license
• Ability to travel up to 75% of the time.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and could take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

The expected starting salary range for this position is between $159,800 and $189,000 annually in addition to annual performance-based discretionary bonuses. Final salary and offer will be determined based on the applicant’s relevant experience, skills, internal equity, and alignment with geographic and other market data.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Customer Experience Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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